- *SAP Retail AMS Lead – Remote**
- *Location:** WORKS FROM HOME, DC, US WORKS FROM HOME, NJ, US WORKS FROM HOME, VA, US WORKS FROM HOME, NY, US WORKS FROM HOME, ME, US WORKS FROM HOME, VT, US WORKS FROM HOME, RI, US WORKS FROM HOME, NH, US WORKS FROM HOME, MA, US WORKS FROM HOME, MD, US WORKS FROM HOME, PA, US WORKS FROM HOME, CT, US WORKS FROM HOME, DE, US **About Lumen**
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. ****The Role**** The SAP Retail AMS Lead will work in a client facing role leading a hybrid application management support (AMS) team supporting SAP Retail business processes across all channels globally. ****The Main Responsibilities**** Primary responsibilities of the SAP Retail AMS Lead encompass being the liaison between the Lumen offshore support team and the client business and IT teams. AMS On-site Lead acts as the face of the Lumen AMS team and is responsible for ensuring fulfillment of all contractual obligations as well as complete customer satisfaction. The Lead role requires excellent problem-solving, communication and facilitation skills and a customer-centric attitude along with a laser focus on guarding the AMS scope. Primary responsibilities of the SAP Retail AMS team encompass providing service level-based support of all SAP Retail functionality (POSDT, MDM, SD, MM, FICO, PI, BASIS, ABAP to name a few) and all interfaces with various non-SAP systems. Typical support activities include incident resolution, root cause analysis, minor enhancements, minor configuration changes, and cross-functional alignment with client business and IT teams and other service providers. AMS support also involves continuous improvement and resulting capacity creation by eliminating repetitive issues with minor system and/or business process changes.
- ***What We Look For in a Candidate****
- The ideal candidate will be a seasoned project manager, an excellent communicator, and an experienced SAP functional consultant with
- Broad knowledge of the SAP Retail portfolio to lead incident resolution in relevant area
- Strong process and functional knowledge of three or more modules – SD/OTC, MM/P2P, Logistics, Retail Master Data, Finance, POSDT
- Deep understanding of integration points among various SAP modules as well as integration of SAP with numerous other non-SAP systems
- System/Platform: S/4HANA, SAP Retail and Integration with SAP and 3rd Party systems
- Industry experience required: Retail
- Ensure SLAs are met and escalations are prevented
- Lead and guide the Offshore team in providing effective SAP Retail AMS support
- Monitor the AMS scope and ensure it is followed by both the client and the AMS teams
- Align with client Project teams to ensure adequate, timely knowledge transfer to the AMS team
- Possess excellent problem-solving skills to ensure quick resolution of issues
- Excel capabilities to analyze incident data and patterns
- Communication
- Ability to create and deliver customer facing presentations
- Possess excellent facilitation skills to achieve alignment among multiple parties
- Ability to work and communicate with Offshore team members across the globe
- Confident written, verbal, e-mail, and inter-personal communication skills.
* Available to travel up to 70% to client site as directed Additional Preferred Qualifications:
- Masters degree in Engineering and/or business administration
- Prior experience in a team lead role with geographically diverse teams
- Applicable SAP or Industry Certifications
- Understanding and experience with SAP Best Practices
- Experience with SAP Solution Manager
- Experience with ServiceNow ticketing tool
Requisition #: 273497 **EEO Statement** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. #J-18808-Ljbffr
MDM Logistics Finance ServiceNow SAP S/4HANA service-level-agreement ABAP Communication Retail basis Engineering Microsoft Excel Business Administration