Expected, SQL, T-SQL, Microsoft SQL Server, PowerShell
Optional, C#, .NET, AWS
About the project, Addressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies., Supporting end-of-day batch processing and deploying application code., Providing guidance on standard system usage and related services., Following escalation protocols for timely issue resolution and keeping clients informed., Updating incident management system with detailed investigation actions., Participation in implementation projects for future release of applications.
Your responsibilities, As an Application Support Analyst, you will work on the second level of support of IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills and effective communication are key to success in this role.
Experience in application support (preferably in finance/banking), Experience using SQL/T-SQL on the MS SQL Server platform., Knowledge of IT infrastructure management (any of: Windows Server, IIS, AWS)., General knowledge in networking Windows/network configurations/routes/firewalls., Experience of working with ServiceNow and Jira, Strong critical thinking and analytical skills required., Practical knowledge of English language proficiency.
Optional, A good understanding of best practice application development methodology (C#, .NET)., Knowledge of Cloud technology (preferably AWS).
This is how we work, in house
Benefits, remote work opportunities, fruits, integration events, corporate gym, corporate sports team, corporate library, no dress code, video games at work, coffee / tea, parking space for employees, leisure zone, employee referral program, family picnics
Bravura Solutions Polska sp. z o.o., At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture., , As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.
Jira SQL powershell ServiceNow Amazon Web Services (AWS) T-SQL .NET C# Microsoft SQL Server