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Job Title
Senior Conversational AI Engineer – Remote
Requisition Number
R6691 Senior Conversational AI Engineer – Remote (Open)
Location
Glendale, Arizona
Additional Locations
Job Information
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life’s uncertainties, and we’re proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a(n) Senior Conversational AI Engineer. Join us and support CSAA IG in achieving our goals.
Your Role:
The Senior Conversational AI Engineer is responsible for development and delivery of software in support of business capabilities and the foundational needs of the overall solution. The role will provide technical expertise and mastery to deliver high-quality software and employs software engineering methods in the delivery of the same. The role will be responsible for achieving high degrees of automation using well established DevOps and Agile practices, working with Product Managers, business stakeholders and other technology practitioners (Software Engineers, QA Engineers, Technical Analysts, as well as Solution Architects).
Your work: (Essential responsibilities)
* Be a lead technical resource on the Amelia Conversational team.
* Deliver durable, high-quality software in a fast-paced environment.
* Provide technical analysis, design, code, and automate in support of program and project deliverable.
* Participate in design sessions, implementation plans, and resolve technical issues as needed.
* Deliver clear, pragmatic solutions with applicability to meet immediate business needs.
* Assist team in achieving high degrees of automation using well established DevOps and Agile practices.
* Ensure that technical solutions are aligned with Enterprise Architecture and applications and systems are built for uninterrupted availability, meet performance requirements, future extensible, multiple system integrations, long-term growth, and low-maintenance support.
* Ensure that technical and quality standards are enforced throughout the software development life cycle.
* Work close functionally with other teams including Integrations, CRM, Policy Administration, Claim Administration, and Product to drive strategic business capabilities.
* Contribute to code reviews, ensuring appropriate unit test coverage is in place
Required Experience, Education and Skills
* Strong understanding in Voice AI service technologies
* Strong understanding in Conversational NLP/NLU Design and Implementation
* Experience in CXOne/Amelia SmartAssist and Conversational Design preferred
* Expertise with multi-channel implementations such as voice, chat and sms
* Experience in consuming RESTful web services
* Experience with Splunk
* Experience with Continuous Integration (CI) tools such as Jenkins is preferred
* Source Code management using DevOps tools such as Bitbucket and GIT is preferred
* Expertise with agile methodology and frameworks inclusive SAFe, utilizing tools such as Jira
What would make us excited about you?
* Experience in Groovy and SQL.
* 3 years of experience in Grammar and Natural Language design, development, and testing.
* 3 years of experience in Speech tuning, continuous improvement, and grammar analysis.
* 3 years of experience with Splunk.
* Strong customer relationship, interpersonal, analytical, and problem-solving skills.
* Outstanding oral, written, presentation and listening communication skills.
* Effective decision-making skills, even under pressure and while lacking all the desired information detail.
* Ability to adapt quickly to changing priorities, assignments, and roles.
* Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
* Should be able to conduct peer reviews and advise recommendations or issues and work well with team.
* Ability to communicate technical concepts effectively to non-technical stakeholders.
* Experience in writing technical approach and design documentation.
* Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage.
* Ability to effectively debug and resolve issues and/or defects which may be reported as a result of faults in the production system.
* Assist in writing technical approach and design documentation as required.
* Shows respect for differences through excellent communication skills with people from an array of backgrounds.
* Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
* Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
* Travels as needed for role, including divisional / team meetings and other in-person meetings
* Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers
At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you
* BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
* COMMIT to being there for our customers and employees.
* CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!??Read more about what we offer and what it is like to be a part of our dynamic team at
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact .
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.
CSAA Insurance Group is an equal opportunity employer.
The national average salary range for this position is $129,780-$144,200.? However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full [salary range] [hourly rate range] for this position across all the states we hire in is $116,910-$173,200.? This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions:? Hawaii, Alaska and California.? California exception does not apply to existing CA employees.
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test-coverage Code review Agile Analytical skills Establishing interpersonal relationships Technology savvy grammar remote work Communication Unit testing debugging Git Corporate culture Natural language processing (NLP) Splunk REST CI/CD Problem-solving DevOps Jira Collaboration SQL Jenkins groovy SAFe Bitbucket