The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
The Service Coordinator/SDM Specialist is responsible for the
- Close, professional cooperation with Service Owner and Service Coordinator colleagues
- Operational tasks around the services
- Supporting agent colleagues
- Coordinating and implementing USSH-wide tasks Efficient management of the Service Team
- Monitoring and improving processes and workflows
- Monitoring the results of the staff in the service
Qualifications
- Business fluent German and/or good written and spoken English (B2)
- At least 3 years of experience in ServiceDesk organisation (USSH)
- High level of commitment and dedication, good organizational skills, ability to work independently and a structured way of working and strategic thinking
- High resilience, assertiveness and strong teamwork skills
- Willingness to travel nationally
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
