ServiceNow Application Analyst RELOCATION PAID: Yes
LOCATION / RESIDENCE: REMOTE / FLORIDA Applicants MUST reside in or relocate to Florida. JOB DESCRIPTION Incident resolution Customer support for all live ServiceNow modules Request evaluation and completion Participation in ServiceNow system upgrades and/or patches Propose and lead small, mid, or large-sized optimization efforts Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues All ServiceNow JavaScript work including technical integration and customizations Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s) Managing HI portal tickets with ServiceNow Building & Fostering inter and intra-departmental relationships Ongoing Projects: Certificate Inventory and Management Forecasting for Projects (Discovery) Upland RightAnswers migration to ServiceNow KB ServiceNow Washington Upgrade Upcoming Projects: Agent Chat, Agent Workspace, and Virtual Agent Release Management Requirements: Certified ServiceNow Administrator Bachelor’s but will accept 10+ years of experience in lieu of degree 10+ years of experience as a ServiceNow Administrator In particular, significant experience with at least 4 of the following areas is required: ITSM – Asset Management ITSM CHG/INC eBonding w/ External Vendor ITSM CMDB/CSDM ITSM Mobile Agent ITBM Agile Management ITBM Demand Management ITOM Certificate Inventory & Management
Customer Support Administrator Relationship Management customization JavaScript