Support Manager at Joyteractive #vacancy #remote

What are you working on?

  • Genres: Puzzle, Casual
  • Platforms: iOS, Mobile, Android

For which tasks (responsibilities)?

  • Gather player feedback, identify issues, suggestions, and relay them to the review team for consideration

  • Monitor statistics on app stores to track ratings, reviews, and overall game reputation

  • Respond to user inquiries and feedback in both app stores (through review responses) and through the customer service platform (e.g., Zendesk)

  • Maintain active communication with the player community, addressing their queries, concerns, and suggestions, and providing information about upcoming updates and in-game events

  • Systematically collect and analyze player feedback data to identify recurring issues and trends, as well as suggestions for support process improvements

  • Create and maintain a knowledge base to promptly address common questions and issues

What kind of professional are we looking for?

  • Experience in customer support or community management in the gaming industry is preferred

  • Familiarity with mobile gaming platforms and their communities

  • Ability to empathize with players and understand their perspectives

  • Strong problem-solving skills and ability to prioritize tasks effectively

  • Proficiency in using customer service platforms such as Zendesk or similar tools

  • Analytical mindset to interpret player feedback data and derive actionable insights

  • Flexibility to work part-time hours and adapt to changing priorities in a fast-paced environment

  • Excellent written communication skills in English

What are the conditions and bonuses?

18 business days of compensated day-offs

8paid Personal Days a year + 1 day is added every year

Flexible Public Holidays policy

Individual budget for training and growth

❤️‍ 100% Sick Leave compensation

Payment for wear and tear on equipment while using a personal computer

Remote work

Community Manager Customer Support Zendesk Prioritization Written communication skills Problem-solving Analytical skills Support manager Flexibility

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