What are you working on?
- Genres: Puzzle, Casual
- Platforms: iOS, Mobile, Android
For which tasks (responsibilities)?
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Gather player feedback, identify issues, suggestions, and relay them to the review team for consideration
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Monitor statistics on app stores to track ratings, reviews, and overall game reputation
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Respond to user inquiries and feedback in both app stores (through review responses) and through the customer service platform (e.g., Zendesk)
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Maintain active communication with the player community, addressing their queries, concerns, and suggestions, and providing information about upcoming updates and in-game events
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Systematically collect and analyze player feedback data to identify recurring issues and trends, as well as suggestions for support process improvements
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Create and maintain a knowledge base to promptly address common questions and issues
What kind of professional are we looking for?
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Experience in customer support or community management in the gaming industry is preferred
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Familiarity with mobile gaming platforms and their communities
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Ability to empathize with players and understand their perspectives
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Strong problem-solving skills and ability to prioritize tasks effectively
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Proficiency in using customer service platforms such as Zendesk or similar tools
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Analytical mindset to interpret player feedback data and derive actionable insights
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Flexibility to work part-time hours and adapt to changing priorities in a fast-paced environment
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Excellent written communication skills in English
What are the conditions and bonuses?
18 business days of compensated day-offs
8paid Personal Days a year + 1 day is added every year
Flexible Public Holidays policy
Individual budget for training and growth
❤️ 100% Sick Leave compensation
Payment for wear and tear on equipment while using a personal computer
Remote work
Community Manager Customer Support Zendesk Prioritization Written communication skills Problem-solving Analytical skills Support manager Flexibility