Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. If you want to be part of this important mission, we want to hear from you. This position will serve as a member of a highly skilled team of IT professionals chartered with remote management and monitoring of Varian’s On-Premises and Cloud-hosted Managed Service Infrastructure. The candidate will be responsible for the efficient and effective execution of all ITSM (IT Service Management) practices including Event Management, Incident Management, Customer Requests, Change Control, Problem Management, Release Management, and Continuous Improvement. Working as part of a global support team to perform ITSM functions (Event, Incident, Change Management, Problem Analysis, etc.) across a globally distributed environment of Private and Hybrid Cloud implementations. Responsibilities include but are not limited to: Performance and Security Event Management Knowledge of networks technologies (protocols, design concepts, access control) Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) Incident Management (including participation in Major Incident Management if/as needed) Monitoring systems for escalated issues. Report to proper teams and drive process/product issues to resolution Incident Management process for partners and products from third parties Problem & Root Cause Analysis Change Management Continuous Improvement Drive Problem Management/Root Cause Analysis and continual improvement of products and processes. Proactively communicate & collaborate with Varian HQ and Field Operations Management related to work at hand (Escalations, Process Performance, etc.) Qualifications: Formal studies and/or certification in the field of Information Technology 5-7 years of experience in a Network Operations Center (NOC) environment Strong troubleshooting skills across a variety of technologies. Superior written, oral, and presentation skills. Strong Analytical skills with attention to detail Embody a “Whatever it takes” attitude toward Customer Satisfaction and Delight Shift Work Schedule Required Strong knowledge of ITIL Framework Specific technical experience in the following technologies: Strong skills in performing troubleshooting of environments like MS SQL databases and Citrix Virtual Apps and Desktops Experience with PowerShell, or similar scripting tool Experience with securing both online and on-premises infrastructures Prior experience analyzing or responding to security events and incidents Assist with reviewing, deploying, and implementing security monitoring tools Continuously improves security, compliance, and availability Implement and monitor security measures for the protection of computer systems, networks, and information Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management Responds to information security-related questions and inquiries using established information security tools and procedures Knowledge in general software programming and cloud-based computing platforms such as Microsoft Azure and Amazon Web Services (AWS) Experience within the medical or Health care field Certifications: Azure, Citrix, VMWare, ITIL or Network + (Add on advantage) Experience with a ticketing tool Ability to lead and mentor others Experience with remote monitoring technologies (ex. Dynatrace, SolarWinds, Azure Monitoring). Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. Meets all Vendor Credentialing requirements necessary to gain VMS client site access as required by local laws. Meet customer-specific credentialing requirements which may vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training Estimated up to 5 % Travel for training Fighting cancer calls for big ideas. We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer. TogetherWeFight Privacy Statement Equal Employment Opportunity Statement Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here. The base pay range for this position is Min $86,500 – Max $155,600 The pay wage range shown is based on the job posting’s primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location. #J-18808-Ljbffr
azure-monitoring Incident management Troubleshooting Analytical skills itil powershell Amazon Web Services (AWS) Continuous improvement Azure events organization citrix Systems Analyst vmware Problem Manager dynatrace release-management