Job Description MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 85,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com. TheSystemArchitect’s primary function is to lead the solutioning of ourbusiness and customer applications, including all roadmap projects, vendor integrations, reporting and analytics. The successful candidate will have a record of success in improving processes and adoption primarily using the Salesforce platform. The System Architect will collaborate closely with functional leaders and internal subject matter experts to identify, develop and deploy new projects, ensuring alignment with business roadmaps. Additional duties will include mentoring and development of administrators and vendor management and selection. GENERAL DUTIES AND RESPONSIBILITIES * Serve as primary solutions architect for theMedCerts technology environment implementations, primarily Salesforce and Amazon Web Services (AWS) * Oversee and ensure successful implementation of technology projects, ensuring alignment with business objectives and timelines * Provide technical leadership and guidance in platform architecture, including integration, customization, and development of solutions * Identify and resolve technical issues, perform system optimizations, and drive continuous improvement of system solutions * Establish and maintain best practices, standards, and governance for development and implementation * Collaborate with stakeholders, business analysts, and development teams to translate business needs into technical solutions within the technology ecosystem. * Review vendor-developed solutions, participate in vendor selection * Manage, mentor and provide feedback for Engineering team, consisting of administrators and developers * Complete regular internal system audits and prepare for upgrades * Manage data feeds and other integrations * Improve and implement automated processes within the MedCerts technology ecosystem * Coordinate the evaluation, scope, and completion of evaluating workflows and processes * Assist in training of new users and development of training materials * Effectively function as the liaison between our users, vendors, and the Engineering team REQUIRED QUALIFICATIONS * Bachelor’s Degree in Management Information Systems (MIS), Computer Science, or related field * Relevant experience can be used in lieu of degree * Salesforce Administrator Certification or Salesforce Advanced Administrator Certification a plus * Proven experience min 3 years as a system architect or similar role, demonstrating successful end-to-end system implementations * Proficiency in MS Excel for data manipulation, reporting and KPIs * Prior knowledge and experience building with Salesforce Apex Class, Visualforce, Lightning Components, Object Builder, Workflows, Process Builder, Reports & Dashbo rds, DataLoader, Validation rules, Opportunity Management, Case Management * Proficiency with Salesforce Marketing Cloud, Revenue Cloud and Service Cloud * Preferred experience with third party applications including: Hellosign (document signing), Mogli SMS (Mass Texting), Hubspot (Marketing Automation), Natterbox * Experience developing and maintaining information security, compliance, and accessibility standards * Excellent project management skills and a positive attitude * Demonstrated ability to meet deadlines, manage and prioritize simultaneous requests, and manage laterally and upwards * Creative and analytical thinker with strong critical thinking skills * Must demonstrate exceptional verbal and written communication skills * Must demonstrate ability to communicate effectively at all levels of the organization * Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs * Ability to assess the impact of new requirements onMedCerts systems and all upstream and downstream applications, systems and processes BENEFITS * Fully remote working environment with equipment provided by MedCerts * Paid time off and holidays * 401K with a company match * Health, Dental, and Vision Insurance available to you on start date * Life Insurance * Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) * Parental leave * Tuition Assistance (including a University of Phoenix Partnership) * Employee Assistance Program * Pet Insurance * Weight Loss & Gym Benefits * Verizon Wireless Discount WORKING CONDITIONS This is a remote position in which work will be completed during normal business hours (8:30am – 5:00pm). Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Opportunity management hellosign-api Verbal communication Case Management Amazon Web Services (AWS) Information security Writing reports and proposals Visualforce validation System Architect Salesforce Critical thinking Written communication skills Salesforce Marketing Cloud HubSpot Microsoft Excel Project management Insurance industry