Job Description
This position is eligible for remote work within the state of Texas (subject to change). Must attend trainings/meetings at headquarters in Austin, TX as required by management.
To apply for this position, complete an on-line application either through the Applicant Career Sectionthrough WorkInTexas. TxDMV does not accept paper applications.
Applicants who require an accommodation for the interview process should contact Human Resources at when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs highly complex (senior-level) server administration work in support of the Texas Department of Motor Vehicles (TxDMV), Information Technology Services Division (ITSD). The successful candidate will demonstrate excellent customer service skills, manage vendor support, and be able to collaborate across teams to drive to resolution service requests and incidences. This is a technical position and will require a strong understanding of Linux and Windows System Administration. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Provides Linux and Windows system administration and support for users, systems, and services to end-users and/or technical staff.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications; may assist in the design, development, and maintenance of various systems and applications.
Prepares briefings, reports, and evaluations on systems efficiency and utilization; establishes and ensures that appropriate security controls are maintained and enforced, develops procedures, training manuals, and conducts presentations.
Monitors and manages day-to-day operation of servers, and server applications ensuring service level agreement (SLA) compliance, policy, and procedure development, including performing scheduled tasks, and special projects.
Responsible for TxDMV server environment (Windows/Linux) including, but not limited to, design, installation, support, and configuration of physical and virtual (VMware) servers and appliances.
Administers user accounts, profiles, file sharing, and access privileges and security on the servers, as well as hardware/software support.
Collaborates across teams for system Implementations, upgrades, and migrations
Keeps current regarding relevant hardware/software products for system enhancements, researches and recommends network and server hardware and software, as well as improvements for policies, procedures, and processes.
Participates in system testing and validation of the Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); provides input and feedback to DRP and BCP activities.
Assists with the development and maintenance of documentation for procedures and processes.
Reviews and makes suggestions regarding the procurement of information technology equipment.
Provides on the job training for Server Administrators in the operation, installation, and maintenance of the Server environment.
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Works on remediating security issues found/flagged by security scans
Performs highly complex system configuration changes; and collaborates with project teams to deliver technical solutions.
May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned .
KNOWLEDGE, SKILLS, AND ABILITIES
Extensive knowledge of:
Azure Administration
Linux administration
Apache Tomcat
Volumes and file systems
SSL Certificates
Vulnerability assessment and remediation
Release, incident, and change management procedures
Disaster recovery and business continuity principles and practices
Analyzing issues; facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions
Analyzing and organizing technical data
Designing, installing, and maintaining computer networks and systems, including use of applicable systems and software applications
Proficient Skill in:
Windows/VMware Administration
Assigning, reviewing, and monitoring the work of others, including leading projects and project teams; coordinating labor, materials, and equipment; prioritize and execute tasks in a high-pressure environment
Managing multiple tasks, prioritizing, and meeting deadlines
Effective oral and written communication
Exercising sound judgment and effective decision making.
Ability to:
Receive and respond positively to constructive feedback
Work cooperatively with others in a professional office environment
Provide excellent customer service
Work more than 40 hours as needed and in compliance with the FLSA
Lift and relocate 30 lbs.
Other Attributes :
Shows integrity and ethical behavior; respects confidentiality, business ethics and organizational standards
Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions
Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned .
Qualifications:
MINIMUM REQUIREMENTS
Education and Experience
Bachelor’s degree from an accredited college or university (or the U.S. equivalency thereof) in computer science, computer information systems, management information systems, business administration, public administration, or a related field, plus four (4) years of experience in systems management, support, managed services, technical support, design, or architecture consulting. Experience may be substituted for education on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
Preferred Qualifications
Experience: Azure Administration, Linux RedHat Administration, Apache Tomcat, Volumes and file systems, SSL Certs, and/or Vulnerability assessment and remediation. Knowledge of Windows Server and/or VMWare is also a preferred.
ADDITIONAL INFORMATION
This position is eligible for remote work in the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, Texas as required by management.
Remote work employees must meet these criteria for the remote work location:
- Adequate desk space in a dedicated, contained area that is secured and protected at all times.
- Remote work location is in a quiet environment free of background people and noise during business hours.
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
Retirement Plan
Paid Group Health & Life Insurance for employees
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Longevity Pay
Dental
Vision
Dependent Optional Life Insurance
Voluntary AD&D Insurance
Dependent Health & Life Insurance
Health & Dependent care flexible spending accounts
Tuition Assistance Program
QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program .
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class “C” driver’s license is required. If not currently a Texas resident, must obtain a Texas Driver’s License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
Job offers and continuation of employment is contingent upon:
- Proof of education and experience listed on the application
- Eligibility to work in the United States
- Satisfactory results from a pre-employment criminal history background check and driver’s record check
- Compliance with Selective Service registration for males ages 18-25
- Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.
VETERANS
If selected for the position the following must be provided for proof of veterans’ preference:
- Veteran must provide form DD 214.
- Surviving Spouse or Orphan must provide DD 1300 or DD 214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION
Your application must be complete, accurate and reflect all experience and education.Omission of data can be the basis for disqualification. “See Resume” is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at .
Communication Decision-making change-management Windows Customer service disaster-recovery Linux vmware