Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Optum Serve is dedicated to serving our nation’s military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives.
This role sits within Optum Serve’s Technology Product Management and Planning organization. The organization manages activities for a specific product or group of products, from product definition and planning through production, release and end-of-life. It is responsible for managing the full product lifecycle with a technical focus, including the strategy, design, development, and end-of-life of new, existing or acquired products.
The UX Architect is responsible for leading the User Experience and Product Design team, driving innovative and cohesive end-to-end experiences and cross-channel consistency. This role will establish and maintain close relationships with other leaders and decision makers across product management, engineering, operations and business teams, with a demonstrated ability to influence across multiple levels of leadership. The UX Architect oversees team members engaged across multiple product-oriented teams.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Owns the standardization of tools, templates and processes used across the design team
- Makes hiring and assignment decisions in support of Optum Serve business objectives and design team strategy
- Mentors product designers and identifies areas for personal and professional growth
- Champions human-centered design and research, and identifies opportunities to further establish the UX discipline at Optum Serve
- Defines digital design standards that can be applied to experiences across Optum Serve digital products and is accountable for the team’s adherence to standards
- Leads in establishing and executing accessibility practices in collaboration with engineering
- Establishes research strategies that inform product roadmap and lead to better solution decisions
- Incorporates monitoring and analytics throughout the solutions design process to support outcome-based experiences that are measured for impact
- Understand complex requirements and technologies and translate / suggest opportunities in the context of experience
- Examines work processes within the product design team and introduces efficiencies and best practices
- Builds solid understanding of all Optum Serve programs and platforms, and how they operate together in our technology ecosystem
- Translates and make tangible for the design team the strategic vision of the company and senior leadership
- Strong desire to solve complex problems through technology
- Provide guidance and feedback across all stages of the design process (research, information architecture, wireframes, prototypes, etc.)
- Makes recommendations on design team tools and champions their incorporation into the operations of the team
- Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 8+ years of experience in digital design
- 3+ years of experience in a design leader role
- Experience in web accessibility
- Experience delivering in an agile environment and working with multiple teams in parallel
- Experience translating qualitative and quantitative research into product design decisions
- Experience in whiteboarding apps and prototyping tools
- Deep understanding of human-centered design principles, methodology and best practices
- Self-motivated with excellent communication skills
- Professional history of interacting with and garnering support from senior leaders across the business
- United States Citizen
Preferred Qualifications:
- Product design experience in the healthcare industry
- Experience in direct leadership / supervisory role of design team members
- Experience building, maintaining, and/or contributing to a standardized design system library
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Communication remote work web-accessibility Agile Leadership prototyping