Job reference number 311520
Salary: £22,830 rising to £23,500 per annum subject to the achievement of competency expectations
Up to 6% bonus, 22.5 days annual leave plus bank holidays
Full time, 37.5 hours per week
Permanent
Leeds Mail Centre, Leodis Way, Stourton, Leeds, LS10 1AZ
Working in a fast-paced environment, with demanding timescales, you’ll coordinate and despatch jobs to engineers, monitor all building maintenance work requests, ensuring engineer scheduling plans are accurate, achievable and jobs are carried out in an efficient way. Liaising with sub-contractors, managed agents and the hire team, you’ll ensure the works are completed on time, identify jobs at risk and escalate where appropriate to ensure targets are met.
Using your first-class customer service skills, you’ll accurately manage queries by email, telephone, teams, and face to face and work alongside the Helpdesk, Engineering and customers to ensure resource and productivity are maximised, whilst providing a seamless end to end customer experience.
Flexibility is key as you’ll be expected to cover varying tasks as required including annual leave cover and volume demands across other team areas.
About you
You need to demonstrate the following skills and experience on your CV:
- Customer focused with a first-class telephone manner.
- Customer service and administration experience.
- Knowledge of Facilities Management services and work scheduling would be beneficial.
- A confident communicator with strong conflict management skills.
- Good organisation and problem-solving skills.
- Experience of working with Microsoft Office packages, in particular Excel (filters and formulas), excellent keyboard skills and a high level of accuracy.
- Ability to prioritise workloads and manage multiple tasks.
- Ability to attend the Leeds office 3-5 days a week.
Shift pattern, location and office attendance requirement
Attendance pattern 07:00 – 15:00 or 08:00 – 16:00, Monday to Friday and will be discussed at the interview stage. A degree of flexibility is required.
We are operating a hybrid approach to attendance and you will be required to be in the Leeds office 3 days a week with home/remote working option for the remaining 2 days. Additionally, all training will be conducted on site in Leeds (this may be full time for the duration of the training). Please note, this hybrid approach may change, subject to business requirements and you need to be fully flexible and if required, attend the Leeds office 5 days a week.
What we can offer
- Hyprid working, up to 6% bonus potential
- Leeds Mail Centre is located just off the M1 within close proximity to the city centre and has a frequent public transport links
- Free on-site parking for its staff
- On-site gym and canteen facilities
- A modern office environment and supportive team
- Opportunities to develop your career within one of the largest organisations within the UK
About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.
We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.
Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date: Monday 6th May . Please note, this advert may close early if the appropriate number of applications has been reached.
#RMG #LI-POST #yourcareerstartshere
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .
Conflict management conducting interviews Microsoft Office Administrator Problem-solving Customer service Real Estate accuracy Project management Microsoft Excel