The Select Group is seeking a fully remote IT Service Desk Analyst for a 4 month, full remote contract opportunity. This consultant will be supporting our regional healthcare partner from late November of 2023 to March of 2024. Applicants must reside in the following states: North Carolina, South Carolina, Florida, Georgia, Virginia, Tennessee, Alabama, Mississippi, Kentucky, Arkansas, Missouri. EST standard hours required. Candidates must be able to work directly with TSG’s client on a W2 basis after the C2C contract phase has ended without visa sponsorship or visa transfer. IT Service Desk Analyst Must-Have Skills 3+ years experience with IT Service Desk3+ years experience at enterprise level companiesPassionate about customer serviceTier 2 troubleshooting capabilitiesRemote troubleshooting experienceServiceNow experienceExperience resolving technical issues for hardware, software and accessExperience with Windows OS, Microsoft Office Applications, Active Directory and general hardware/softwareCertifications: Network+ or Security+ IT Service Desk Analyst Bonus SkillsAssociates Degree at minimum, Bachelor’s’ degree preferredMust be in South East United States, State of Georgia preferredExperience with Hospital Systems highly preferred IT Service Desk Analyst Daily ResponsibilitiesProvide customer service assistance for all technical inquiriesResolve technical incidents, problems and service requestsRespond to queries via instant message, phone, email and the unassigned service desk queueProvide regular customer communications and updates to incidents and service requestsEscalate complex incidents and problems appropriatelyAssisting in the provisioning of new services, software, hardware and licensing compliance, including distributionAssisting in software and asset inventoryMonitor and respond to system alerts and escalationsPerform routine checks and maintenance tasksMonitor system backup and replication statusMaintain documentation and knowledge base articlesWork with other members of technical operations on service requests #J-18808-Ljbffr
Bachelor’s Degree active-directory ServiceNow Customer service