At CelerData, the creator of the StarRocks project, we strive to build the world’s best data platform. We’ve come a long way (see our benchmarks here ) and we have many ambitious goals in front of us. If you enjoy the fast paced startup environment, embrace the opportunity to be part of a great journey, and would like to have some fun on the way, we’d love to speak with you. We currently have an opening for a full time, fully remote, talented, and hard working Support Engineer Responsibilities – What you will be doing: Focus on delivering excellent customer service as a front-line engineer and representative of StarRocks. Provide professional response and guidance within the required Service Level Agreement (“SLA”) on technical cases that are opened via a ticketing system, email, Slack, and/or phone. Build strong, trusted relationships with colleagues, customers, and partners. Act as a lead point of contact for enterprise customers. Requirements – What we are looking for: Proven experience and excellence within technical support or customer service organization Technical breadth and depth in subjects such as StarRocks DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms Be present and available according to the scheduling required to deliver high-quality 24×7 support in a global, distributed environment Experience supporting Enterprise customers and acting as a lead/main point of contact Strong written and verbal communication skills and a mindset of teamwork, global engagement, empathy, and solving challenging problems Self-driven, curious, and eager to continuously learn and grow Additional Qualifications: Demonstrated success in collaborating with software developers, product managers, teachers, consultants, account representatives, and the StarRocks Community to deliver a fantastic user and customer experience A sense of adventure and urgency in building the most scalable, high performing, most significant, and fastest databases on the planet Passion for applying open-source software technology to massive data sets to solve complex questions and improve the world in which we live ** This Position is REMOTE within the US. #J-18808-Ljbffr
Unix OLAP service-level-agreement Linux SaaS Big data remote work Support Specialist cloud-computing System administration Network Administrator Kubernetes Analytics Database engines