Technical Support Engineer About us Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions. We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools. Corero’s technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime. Corero’s key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company’s headquarters in London, UK. The Company is listed on the London Stock Exchange’s AIM market under the ticker CNS. For more information, visit The role Corero is looking for a Technical Support Engineer in Edinburgh who not only thrives working in a fast-paced environment but with a hunger to learn and meet the ever-evolving cybersecurity challenge of DDoS attackers. This is an opportunity to join an agile and growing company in a high growth cybersecurity market, focused on generating customer value and high levels of customer satisfaction. The Corero SOC team operates in a fast-paced, flexible environment where individuals are empowered and encouraged to innovate. This results in the ability to make a big positive impact. In this role, you’ll work closely with customers, both with individual accountability but also working closely in a team within the SOC, escalating matters as appropriate to long-serving members of the SOC team. Reporting to the Head of SOC, the ideal candidate as Technical Support Engineer will provide incident response, triaging queries, and escalating matters as appropriate within a 24×7 Security Operation Center as part of a global team. The candidate shall have an interest and enthusiasm for cybersecurity, network security, solving issues and high levels of attentiveness and service towards high levels of customer satisfaction. Responsibilities: The duties and responsibilities of this Technical Support Engineer role include, but are not limited to, the following: Rapid response to security incidents generated via analysis and automated tools Lead security incident response investigation process and triage incident reports as required Be able to make rapid and thoughtful decisions, often with incomplete information, and engage with customers to understand and help towards mitigating DDoS attacks in their environment, providing high levels of customer support and interaction Work with the customer to resolve issues alongside more experienced members of the team Troubleshoot problems and issues with customer networks and virtual environment alongside more experienced members of the team Requirements: Effective communication, organizational, and problem-solving skills Customer-facing skills required Active interest in systems and networks Knowledge / experience using Linux and other related tools desirable Knowledge / understanding of network protocols (TCP/IP) desirable Knowledge / experience of (virtual) infrastructure design and management in mission critical environments desirable Network or security certifications a plus Self-motivated and, in time while supported, able to work with minimal supervision Office or remote working from home possible Fluent English. Additional languages desirable What we offer Hybrid position Available office in Edinburgh, UK Competitive compensation package Pension scheme Life insurance Medical Insurance 25 days off + bank holidays + birthday leave Enhanced Parental leave #J-18808-Ljbffr
Customer Support Self-motivation network-security Incident response network-protocols Linux Writing reports and proposals Customer Satisfaction (CSAT) Information technology (IT) DDoS Analytics Cybersecurity soc Technical Support