**Senior IT Support Specialist**
**San Francisco, CA; Mountain View, CA; Washington DC/NoVA; Denver, CO; Seattle, WA; Dallas, TX; Boston, MA; New York, NY; Atlanta, GA:, Charlotte, NC; Phoenix, AZ; Philadelphia, PA; Remote**
The Senior IT Support Specialist will be a member of the IT Support Engineering team and will work with users globally to improve productivity, and provide white glove service by resolving all technical issues. You will ensure the best possible user experience is being provided in every single interaction. You will provide exceptional customer service in your interactions to all Bricksters through tickets, email and slack pings, and in every interaction.
**The impact you will have:**
* You will support our core platforms – white glove user support, ticketing, procurement, and provisioning
* Document all processes and update current documentation for the established process
* Complete and document assigned project work and provide updates to ensure accuracy
* Work with other Information technology team members to improve efficiency by implementing new processes, tools, strategies, and automations
* Be an ambassador for the IT organization with our internal customers
* Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem solving abilities, and specialized knowledge to educate our workforce
* Maintain the asset inventory system and ensure all hardware/software allocations are logged
**What we look for:**
* Experience working on a high volume ticketing system (+2500 PM)
* Extensive experience providing white glove support to all levels of staff
* Experience supporting customer IT needs within a global team supporting multiple regions and time zones
* In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
* Provide other services to reduce tickets and ticket closure times
* Work with partners to find efficiencies and implement improvements to our internal systems
* Working knowledge with securing/management of endpoints using JAMF / InTune
**Benefits:**
* Comprehensive health coverage including medical, dental, and vision
* 401(k) Plan
* Equity awards
* Flexible time off
* Paid parental leave
* Family Planning
* Gym reimbursement
* Annual personal development fund
* Work headphones reimbursement
* Employee Assistance Program (EAP)
* Business travel accident insurance
**COVID-19 Vaccination Requirement**
As a federal government contractor, Databricks requires new U.S. employees to be fully vaccinated against COVID-19. Proof of vaccination will be required as a condition of employment. Databricks will make reasonable accommodations based on medical conditions or religious grounds for qualified candidates in accordance with applicable law.
**About Databricks**
Databricks is the data and AI company. More than 5,000 organizations worldwide including Comcast, Cond Nast, H&M, and over 40% of the Fortune 500 rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the worlds toughest problems. To learn more, follow Databricks on , and .
**Our Commitment to Diversity and Inclusion**
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Troubleshooting intune macOS Apache Spark Customer service VPN delta-lake zoom-sdk Information technology (IT) MLflow okta Project management Slack windows-10