Essential Skills and Requirements
- Proficiency in reading, writing and speaking in English
- Excellent troubleshooting skills
- Effective problem-solving skills
- A natural curiosity about the way tech works
- Willingness to think outside the box
- The ability to explain technical issues to non-tech people
- Proficient with Windows, Google Suite, Android
- At least 2-3 years of experience in a Support role
- Proactive attitude – being able to analyze, improve and take responsibility for the Support processes inside the Technical support team, synchronizing with QA Leads POs and other internal teams and stakeholders
- Experience using bug tracking software e.g. Jira
- Experience working with Android devices or having a better-than-average understanding of them.
- Experience working with databases and client/server logs
- Previous experience in high-paced environments is a strong plus
Desirable Skills and Experience
- Experience working within a SCRUM / Agile framework
- Knowledge of Linux/UNIX and associated command line and scripting tools
- Basic level experience with MySQL, HeidiSQL/Workbench and the ability to query and manage databases/views
Personal Traits
- Excellent communication skills, both verbal and written
- General affinity and interest for all things technological
- Passion for technology, digital technology, mobile games and mobile devices, preferably within the Android space
- Critical mindset and strong problem-solving ability
- Excellent attention to detail
- Ability to work autonomously without close supervision
- Strong organizational skills and ability to swiftly operationalize abstract concepts into actionable plans
- An innate ability to think on your feet and make quick decisions based on available information
- Enthusiastic and optimistic mindset, proactive approach to solving problems, involving the right people in a timely manner to do so, being able to communicate with Stakeholders business (product owners, developers, sales, etc.)
- Strong ability and willingness to learn
- A passion for delivering high-quality solutions
Education
- Educated to degree level in computer science or related discipline, and/or significant hands-on experience in the field
About Flexion Mobile Plc
If you are looking for an exciting technology challenge in a fast-growing but still small and agile company with a solid financial background – Flexion Mobile is the company for you. We are now looking for an enthusiastic, experienced individual to join our team in Budapest, Hungary. We support remote work / working from home schemes, visiting the office is required on an ad-hoc basis for administrative purposes, with the recommendation of meeting at least once a week for better communication and social interactions.
Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment – mobile games! We are a dynamic and experienced team in London and Budapest who have set ourselves the goal to improve and change the mobile games industry forever. We help game developers and distribution channels generate more revenue from games by expanding reach and distribution. We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London-based gaming startups.
At the core of our business is our patented technology that makes it possible to add, modify or remove features in compiled games to make them compatible with the requirements of any store without source code change. The technology does not require game developers to do any redevelopment work and does not require access to the game’s source code. It can enhance existing applications by adding features and functionality, such as gifting, in-app billing and several other solutions, primarily to drive revenue and user engagement.
About the role
We seek talented and motivated Support Engineers to join our dynamic Technical Support team. In this role, you will have the opportunity to perform a wide range of duties, including reverse engineering, software testing, investigating production issues, improving tooling and engaging in both internal and external communication with stakeholders and game developers supporting them to solve problems that would otherwise block their work.
- Reverse Engineering: Dive into complex occasionally third-party systems (where documentation is not always available), unravel their inner workings, and identify potential issues to provide valuable insights and recommendations for improvement.
- Software Testing: The support team developers will create innovative tools and applications to enhance the operational support process, and they need QA support to deliver the best quality possible.
- Investigating Production Issues: Our Game Launch, Delivery and other teams may face various issues and challenges during their everyday work, without professional IT support they would be blocked. Your duty as a Support Engineer is to collect all of the details (logs, reproduction steps, screenshots etc.) and work together with the support developers to find the solution and unblock the workstreams.
- Improve tooling: The developers on the support side are constantly working on making our everyday flows safer and faster. Helping them test and implement these tools is essential.
- Stakeholder Communication: Collaborate with internal teams and external partners, including game developers, to gather requirements, provide technical guidance, and ensure seamless integration of support solutions.
Benefits
- Eligibility for share option package
- Company mobile phone for working purposes
- Company laptop for working purposes
- Training
- Regular company events
Applications in English, please. ,[Respond to and resolve technical support requests and service tickets , Identify, diagnose, and rectify any issues in Flexion’s services, and applications , Help POs and Developers to identify priority and severity of the reported issues , Represent the QA team within the support domain upon request , Provide support for Delivery managers and Game Launch QAs when they have questions, lack domain-specific knowledge, or get stuck. , Track Game Launch and Delivery issues and retest solutions to ensure the issue is solved in a satisfying way. , Build and maintain a good understanding of Flexion features and products to use this knowledge in solving support tickets. ] Requirements: QA, Windows, Android, Jira, Linux, Unix, MySQL, Communication skills, Abstract, Degree Additionally: Company Events, Remote work, Private healthcare, Flat structure, Free coffee, Bike parking, Shower, Free snacks, Free beverages, Modern office, No dress code.
Mobile gaming Agile Troubleshooting Attention to details Computer Science Databases google-workspace mobile-devices Linux Responsibility Communication workbench Information technology (IT) Windows Communication with clients MySQL Organizational skills reverse-engineering Unix Enthusiasm Problem-solving Quality Assurance (QA) clean code principles Support Specialist Android Jira Agile framework Software testing Scrum heidisql Initiative