About HG Institute
If you grew up on the Internet like us, you know mental health is more important than ever. But many people face obstacles when seeking traditional mental health care, like finding the right support or having the right insurance.
At HG Institute, HGI, we think modern mental health care should be inclusive and affordable. Our coaches have helped over 13,000 people across 77 countries since it launched in November 2019. And we’re working on even more resources to help people find a way forward when they need it.
We’ve made an impact in the gaming community, but that’s not where our mission ends. We want to change how people think about and deal with mental health, and we’re looking for passionate people to help us get there.
What You’ll Do
HGI is looking for an Assistant Certification Program Coordinator , you will be at the helm of orchestrating the coaching program’s daily certification and improvements functions, as well as managing key initiatives. This includes ensuring interested potential coaches are screened and certified through the HG Institute. After coaches have completed the certification, some will be eligible to coach on the Healthy Gamer platform. You will hand-off the onboarding of selected coaches to the Healthy Gamer Coaching team.
Responsibilities:
- Certification Management/Administration
- Assist recruitment plan development and implementation
- Assist with the operational and administrative forms necessary for information and data collection and evaluation of program effectiveness.
- Assist in the maintenance of system of dissemination of current resources for programs
- Collaborate with the Program Coordinator to streamline the certification process for the HG Institute.
- Curriculum Development/Evaluation
- Assist in the implementation, planning, development, and modifications of new and existing programs.
- Research, review, and analyze coaching and clinical standards, and evaluate and monitor programs to determine the effectiveness of the design and implementation.
- Make recommendations to improve, and modify procedures, policies, and instructions to new or existing programs.
- Make recommendations to modify specific programs focused on specialized skills and abilities.
- Communication Strategy: Devise and execute communication strategies with various personnel like certifying coaches, mental health consultants, and associated internal staff.
- Cohort Management Assistance
- Policy/Regulation
- Monitor compliance in ethical codes, program quality requirements, coaching standards
- Monitor coach eligibility for certification
- Consult with staff and coaches around ethical codes, program quality requirements, and coaching standards
- Client / Administrative Support
- Customer Service Collaboration: Assist and collaborate with the Customer Service Manager and Program Coordinator as needed.
- Administrative Ticket Management: Oversee and manage administrative tickets for Institute members, ensuring relevant internal team members are tagged for appropriate actions. Monitor and ensure timely follow-up and resolution for Institute-related concerns.
- Feedback Evaluation: Proactively assist with the assessment and feedback from both clients and coaches post-session to help pinpoint opportunities to enhance our services.
Who You Are:
- Education: Minimum requirement of GED
- Mental Health Savvy : Prior experience or understanding of mental health services is crucial, providing insight into both the patient and provider perspectives.
- Gamer Acumen : Being native to the gaming world is essential. You resonate with the language, allegories, and digital nuances of our primary clientele.
- Project Management Skills : You can execute multiple projects simultaneously, ensuring each is completed to the highest standard.
- Collaborative Spirit : Teamwork and open communication are second nature to you. You thrive in environments where collaboration and feedback are valued.
- Training Content Development/Review Experience : You have a knack for developing meaningful content and reviewing materials to ensure alignment with organizational training and certification objectives.
- Analytical Thinking : You’re comfortable dissecting data, spotting trends, and helping to devise strategies based on your insights.
- Passion for improving healthcare
- Proficient in relevant technology and software (Google Suite, Discord, Slack, etc.)
Join us in this pivotal role at HG Institute, and be part of a movement that is revolutionizing the way gamers perceive and manage their mental health.
Analytical skills Customer service Project management Management