ServiceNow Application AnalystRELOCATION PAID:
YesLOCATION / RESIDENCE:
REMOTE / FLORIDAApplicants MUST reside in or relocate to Florida.
JOB DESCRIPTIONIncident resolutionCustomer support for all live ServiceNow modulesRequest evaluation and completionParticipation in ServiceNow system upgrades and/or patchesPropose and lead small, mid, or large-sized optimization effortsSupport and assist in development of ITSM Team, specifically with regard to mentoring more junior colleaguesAll ServiceNow JavaScript work including technical integration and customizationsLead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)Managing HI portal tickets with ServiceNowBuilding & Fostering inter and intra-departmental relationshipsOngoing Projects:Certificate Inventory and ManagementForecasting for Projects (Discovery)Upland RightAnswers migration to ServiceNow KBServiceNow Washington UpgradeUpcoming Projects:Agent Chat, Agent Workspace, and Virtual AgentRelease ManagementRequirements:Certified ServiceNow AdministratorBachelor’s but will accept 10+ years of experience in lieu of degree10+ years of experience as a ServiceNow AdministratorIn particular, significant experience with at least 4 of the following areas is required:ITSM – Asset ManagementITSM CHG/INC eBonding w/ External VendorITSM CMDB/CSDMITSM Mobile AgentITBM Agile ManagementITBM Demand ManagementITOM Certificate Inventory & Management
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