Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond “roles” or “jobs” to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
Job Description
The Front Office Technology Teams primary duty is to support the region (through technology) to achieve its revenue goals. The team does this by innovating on behalf of our sales customers; through process efficiencies; identifying trends and adjusting our approach; managing third-party relationships, and by showing the business what good looks like and what is possible. Our Information Services teams are responsible for all core enterprise technologies such as Outlook, allowing the Front Office Technology Team to focus on revenue growth activities.
Core Skills, Role and Responsibilities
The Front Office Technology team are responsible for driving and overseeing the success and adoption of our market-leading technology stack. Our goal is to understand business problems fully, work with internal and external partners to identify best fit solutions, which will maximize the user or customer experience. As a Technology Support Analyst, you will impact the sales business, customers and candidates that we place, through technology. The role will involve:
- Supporting strategic initiatives, projects and implementations delivered by the Front Office Technology team.
- Take an active role in partnering and managing third-party supplier relationships across Europe. This will include negotiating commercials, identifying training needs and provisioning of accounts.
- Troubleshooting issues and problems across those technologies which Front Office Technology manage.
- Support the build and maintenance of activity dashboards, along with activity trends analysis.
- Partner with Sales leaders and other stakeholders to identify process improvements in line with the business priorities.
- Support and manage ad-hoc projects.
- Proactively streamline and automate existing processes and act as the first point of contact for core workstreams.
Facing off to the sales business, back office, product, operations and 3rd parties, this would be the perfect opportunity for someone who has an active interest in customer success/services, project management and technology to develop their career. The role is ideally positioned for a successful candidate to establish a wide network of relationships, to develop a broad and balanced skillset, and is an excellent springboard to launch a career along one of several career paths within the organization.
Qualifications
- Have in-depth knowledge of the Recruitment industry, services and products, along with their application.
- Knowledge of the I.T. Services and/or Staffing Industry
- Experience leveraging technology to enhance a Sales workforce’s productivity
- Experience in B.I./Data Analytics
- Strong problem solving and analytical skills
- Strong decision-making ability
- Proven track record in training and coaching
- Recognised subject matter expert in CV database and job posting technology, with a strong knowledge of how a recruiter should Source effectively using these channels
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates – in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity – diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
