Job Title: Sr. Engineer, Endpoint Services
Job Location: Bangalore
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create substantial contributions to the world.
How will you make an impact?
As a Sr. Engineer, Endpoint Services, you will be responsible for the administration of Mobile Device Management (MDM) and Mobile Application Management (MAM) in Microsoft Intune for Windows, Android & iOS devices. Additionally, you will also be responsible for Modern Device Management which includes handling devices on a co-management infrastructure with SCCM and Intune.
Roles and Responsibilities
- Lead and maintain mobile devices using Microsoft Intune by ensuring security, compliance, and efficient deployment.
- Lead all aspects of the management of mobile applications, including deployment, updates, and user access control.
- Develop and implement mobile security policies and procedures to ensure the security of our mobile applications and devices.
- Lead the deployment process of mobile applications to app stores, including testing, release, and updates.
- Configure, fix, and resolve mobile device management issues, enrollment failures, application management and policy compliance.
- Handling and supporting SCCM/Intune infrastructure on application deployment, patch management, operating system deployment, client and server maintenance and reporting
- Have experience in Implementation and Administration of Windows Autopilot and other Modern Device Management Tools
- Management of Compliance Settings by creating and importing Configuration Items (CI)
- Conduct performance analysis and fine tune configuration to increase performance.
- Work on problem resolution, identifying the root causes, and taking preventive maintenance.
- Monitor the ServiceNow ticket and close them as per the SLA’s
Knowledge, Skills, Abilities
- Bachelor’s degree or equivalent experience in Computer or Information Sciences.
- Overall IT experience of 12+ yrs. with a minimum experience of 8+ years in SCCM/Intune and MAM/MDM.
- In-depth and extensive experience in leading and supporting mobile device management and mobile application management.
- Expertise in the Android, iOS and Windows platform, with the ability to navigate its intricacies and standard methodologies.
- Experience in implementation, administration and configuration of SCCM/Intune in Enterprise environment.
- Experience in major Microsoft technologies like server operating systems, Active Directory, SharePoint and SQL Server is a plus.
- Experience in documentation. Audiences can vary between technical and non-technical users and management.
- Demonstrate good judgment and ability to work in a team environment with minimum supervision and direction is required in order to perform professional and organizational responsibilities.
- Experience working in ITIL and Project Management Processes.
- Excellent Oral and Communication skills to interact and work with global IT teams & end customers.
- This position will involve working in rotational shifts.
Non-Negotiable Hiring Criteria:
- Good attention to detail, organizational skills, time management
- Excellent verbal and written communication skills
- Ability to communicate effectively and professionally with both technical and non-technical customers.
Good to Have Skills
- Creating automation scripts via PowerShell/VB Script for mundane activities.
- Good Knowledge on BitLocker and MS Defender
Location and Work Environment:
We are hiring in Center of Excellence in Bangalore, India. Thermo Fisher enjoys a relatively casual work environment, with open areas that foster collaboration. Like most places, we get very busy at times, but we value a healthy work/life balance.
MDM active-directory Microsoft SharePoint intune ServiceNow itil bitlocker Attention to details service-level-agreement Maintenance Writing reports and proposals Communication mobile-applications Information technology (IT) Windows Project management Organizational skills iOS Verbal communication powershell time-management Microsoft SQL Server Android Written communication skills sccm Information Sciences