Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic’s Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position). What we offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $ 45,000 – 97,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: This is What you Will Do in This Role: Assist project and technical engineers in integration of new systems Assist technical and development personnel in application quality testing Work on site to install, commission, and test installation of material handling solutions Provide specified technical support to customers on-site Troubleshoot server hardware, Ethernet networks and other peripherals such as printer Review Sales and Estimating Functional Specifications documentation Travel approximately 20% of the time to different customer locations and Dematic locations in the United States Participate in an on call rotation during non-business hours What We Are Looking For: Bachelor’s Degree (Computer Science, Software Engineering, or related field) At least 2 years’ experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry) Experience with Oracle databases Experience with MS SQL Database Experience with Windows operating systems
#LI-SJ1 Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
programming-languages Databases Computer Science Networking operating-systems Software Engineer