We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the team
The Network Load Balancing Operations team provides secure, reliable, web-based access to SAP customer solutions and enables SAP solutions to communicate with each other securely, and reliably across the public Internet, maximizing the power of SAP solutions to meet customer need. We are the facilitators of connectivity that helps SAP customers maximize the value of their investment in multiple SAP solutions across multiple landscapes to provide a complete business solution. We accomplish this by providing secure web-based application access for both CC and ECS customers between all cloud environments. We are the doorway into SAP solution environments. Our services are available via direct Internet access or via private customer connections. We are spread across all three major global regions – APJ, EMEA, AMER.
What you´ll do:
- Incident management – managing the next level of incident escalation beyond the help desk, and prior to support from the dedicated stack engineers.
- Change management – Supporting the transition from manual to automated execution wherever possible and supporting change planning and manual execution where necessary.
- Problem management –Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs.
- Project Support – for key delivery initiatives, some engineering resources work on initiatives supporting the stack functions
- Service Requests – Execute requests and support automation and simplification of service catalog.
Responsibilities:
- Oversees and is responsible for successful completion of Installation, configuration, and migration of Load Balancers.
- Follow documented Runbook procedures to apply changes and adhere to operational playbooks.
- Operate and maintain data center cloud networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.
- Configure and operate, Load Balancers
- Function as part of the 24/7 on-call Load Balancer incident management team
- Monitors and manages incoming work, provisioning of standard service requests, and incident resolution.
- Confers with Level 4 support for deep level incident troubleshooting and complex change management.
- Other relevant support tasks, duties, and responsibilities, not specified above
Key Performance Measures:
- Ticket SLAs and KPIs are achieved
- Escalation procedures, policies and working practices are adhered to All records relating to Service Requests, Incidents, Change, Problems and Knowledge Management are completed accurately and within defined SLAs
- Projects are delivered in line with project quality standards
What you bring:
- Minimum 3 years of data center network infrastructure experience.
- Knowledge of Layer 2 and Layer 3 Routing
- Proficient in F5 Local Traffic Manager/Advanced WAF technologies
- Knowledge of Spectrum monitoring tools
- Knowledge of Syslog server; and Kibana
- Good understanding of network infrastructure and network hardware.
- Ability to think through problems and visualize solutions.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
- Ability to work with all levels of staff within and outside of IT and cross organizations.
- Knowledge of application transport and network infrastructure protocols.
- A self-starter able to work independently but comfortable working in a team environment
- Good analytical and problem-solving skills.
- Network security experience.
- Strong verbal and written communication skills
- Command of the English language (required)
- Proficiency in German (not required)
- Dedication to the concept of Continuous improvement.
- Excellent customer handling skills in a high-pressure environment.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 396541 | Work Area: Software-Development Operations | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
configure Incident management Verbal communication Troubleshooting change-management Analytical skills Problem-solving network-security Continuous improvement Databases Maintenance Software installation DevOps configuration Written communication skills Analytics Problem Manager function monitoring migration Kibana