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Job Summary
As a member of Collaborations Innovation and Architecture team, the Sr Software Engineer will have responsibility for designing, developing, and supporting code development for Genesys Cloud CX and its associated integrations with third party applications. The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.
Responsibilities:
Participate in the analysis, design, data modeling, coding, testing, and debugging of software and configuration anomalies.
Responsible for designing, coding, testing, implementing, maintaining, and supporting application software.
Evaluate product change requests and take appropriate action to make required changes.
Conduct system analysis and development, with limited support.
Make recommendations towards the development of new code or reuse of existing code.
Research code optimization techniques and evaluate strategies to eliminate performance issues.
Assess benefits versus risk of implementing new technologies.
Lead group discussions with peers or external groups.
Demonstrated professional consulting, implementation, and solutions implementation experience with a specific focus on Genesys Cloud and AWS desired
Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.
Coordinate with other technical specialists, project managers, engineers, and contractors to ensure timely and effective management of resources.
Participate in concise and clear technical documents.
Knowledge of other contact center platforms and VoIP protocols
Conduct code reviews and build consensus among team members.
Provide guidance to entry level engineering staff.
On occasion, oversee user acceptance testing and unit testing.
Work with external vendors, when necessary.
Perform other duties as assigned by leadership
Education and Experience:
Bachelors degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
At least 5 years of related experience
Knowledge and experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure preferred
Knowledge and/or certification in Genesys Cloud CX preferred
Background with State & Federal Government work.
Expert knowledge of requests, REST web services, and JSON
Software Development experience in Java, Python, PHP, web application development scripting, tools, and methods
Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results.
Networks with key contacts outside own area of expertise.
Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team lead. Education and Experience Requirements
Essential Duties and Responsibilities:
– Lead the development of software solutions that will meet or exceed business requirements; the development effort includes designing and implementing modules to the system specifications, conducting unit testing, troubleshooting issues and producing detailed proposals to resolve issues.
– Evaluate new coding techniques, tools, modules, and implementation as appropriate.
– Lead and mentor entry and mid-level developers.
– Consult on requirements elicitation and definition.
– Design software solutions per systems requirements.
– Code software solutions per designs.
– Code reviews, unit test, and integrate coded modules.
– Assist other developers in resolving issues by providing guidance and training.
– Support testing and remediate defects.
– Support users through troubleshooting and analysis of production logs and data.
– Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
– Perform other duties as assigned by management.
Minimum Requirements:
– Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
– Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
– Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.
– Networks with key contacts outside own area of expertise.
– Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team lead. MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
PHP Python Amazon Web Services (AWS) Computer Engineering Computer Science aws-lambda JSON Azure Telecommunication Google Cloud Platform (GCP) cloud-computing Java Software Engineer