We are constantly increasing the number of customers in Poland, we want to make sure that we build long-lasting and strong relationships through account manager role.
Be part of it and focus on account management in the Polish region and establish great business relationships.
- Start: Q3 2024
- Fully remote
- B2B contract
- Compensation: fixed base from 2,000€ and commissions, stated as an invoiced amount
Benefits for you
- You will sell one of the best Search SaaS solutions on the market – proven market fit
- Recognition by Gartner Market Guide for Digital Commerce Search 2022 among other ~20 top solutions (Algolia, Bloomreach, etc.)
- Recognition by Deloitte CE Technology Fast 50 as one of the leading technology companies in 2022
- G2 results against other market leaders: the highest scored in the subcategory: E-Commerce Easiest to Use in E-Commerce Search software in 2022
Tasks and responsibilities
- Your target is Net Retention (>110%) and Gross Retention (>90%) on existing and newly onboarded customers on the Polish market
- Maintain strong relationship with existing and newly onboarded clients
- Understand client needs, objectives, and challenges to provide tailored solutions with added value for the customer
- Collaborate closely with clients and Luigi’s Box’s team to co-create account-specific strategies that align with their e-commerce goals
- Identify and manage opportunities for upselling or cross-selling additional services or features to existing clients
- Contract negotiations (upsells, cross-sells, renewals)
- Deep-dive into the Luigi’s Box product and it’s application for the e-commerce clients
- Foster strong relationships also with internal teams, including sales, product development, and support, to ensure a great customer experience
- Maintain solid data quality in CRM, focus on actionable & relevant information
Your skills and experience
- 2+ year of account management quota-carrying experience in the Polish market
- Customer-focused mindset with a passion for delivering exceptional service
- Outstanding communication, interpersonal, and negotiation skills
- Have a great time-management in organising your tasks
- Excellent written and spoken Polish communication skills, at C2 level
- Solid English communication skills, at B1-C1 level
- Experience with Polish e-commerce segment is an advantage
- Familiarity with CRM systems, as Hubspot
Benefits – Why join Luigi’s Box
- You will sell one of the best Search SaaS solutions on the market – proven market fit
- Recognition by Gartner Market Guide for Digital Commerce Search 2022 among other ~20 top solutions (Algolia, Bloomreach, etc.)
- Recognition by Deloitte CE Technology Fast 50 as one of the leading technology companies in 2022
- G2 results against other market leaders: the highest scored in the subcategory: E‑Commerce Easiest to Use in E‑Commerce Search software in 2022
- E‑commerce Germany Awards – Best Analytics Tool
- Possibility to define the role and processes
- Become a part of a fast growing company in the trendy SaaS segment
- Working with top e-commerce accounts in Poland and other countries
- working with the top rated product within your segment (E-commerce Search) in Europe (G2)
- Luigi’s Box is a startup with a working product and paying customers, which means working for a stable company that will be here for the long run
Meet your team
You will be part of a European Business Development team headed by a Sales leader deeply experienced in the e-commerce and product search area. Mentoring, mutual support, and feedback are part of our culture. Currently, we are a team of ~90 people, (team of ~15 professionals in Poland). We prefer to run efficiently, so we listen to your ideas and you can influence our processes.
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