Application Support Specialist with German
We are seeking a skilled and enthusiastic Application Specialist to join our dynamic IT team. The ideal candidate will have substantial experience in second-line support, possess a very good knowledge of the German language, and be willing to participate in on-call duties.
Key Responsibilities:
- Provide 2nd-line support for application-related issues, ensuring timely resolution.
- Collaborate with other IT teams to resolve complex issues.
- Participate in on-call duties to provide after-hours support as needed.
- Document and escalate issues as necessary, maintaining thorough records in our ticketing system.
- Assist in the deployment, configuration, and maintenance of applications.
- Continuously improve support processes and contribute to knowledge sharing within the team.
- Early and late work hours, service time to be covered by a team between 6a.m. – 6p.m., Mon-Fri including Polish public holidays.
- On-call duty 24/7 and once a quarter planed weekend work.
Required Qualifications:
- Proficiency in German (both written and spoken) is essential.
- General experience in IT, preferably in a second-line support role.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Eagerness to participate in on-call duties and provide support outside regular working hours.
Nice to Have:
- Experience with SAP FI or banking applications support.
- Familiarity with Linux and Windows operating systems.
- Additional IT certifications or relevant training.
- Knowledge of ITIL processes.
What’s in it for you?
- Wellbeing programs & work-life balance – integration and passion sharing events
- Private medical and dental care
- Benefits platform – shopping, cinema, sport etc.
- Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
- Courses and certifications e.g. Google Cloud, AWS, ITIL
- Conferences and Expert Communities
- Gift packages for special occasions: Easter, Christmas, Children’s Day
- Appreciation for seniority: additional days off, Atos Jubilee gifts
- Remote working or commuting allowance, relocation package
- Charity and eco initiatives
- Flexible working hours
What happens next?
- Quick conversation with HR
- Interview with a Manager/IT expert/project representative
- Feedback (1-5 business days after the interview)
- Work like you want-remotely, in hybrid mode or at our office
We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website:
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