Description
PeaceHealth is seeking an Applications Systems Analyst for an Epic Grand Central application analyst that supports Epic Grand Central/Prelude and the Qgenda application.
This position is Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $36.55 – $54.83. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.
Responsible for the day-to-day application support needs of our internal customers. Coordinates the analysis, development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works collaboratively with business customers and other technology specialists to define and support business processes through information technology solutions, with a thorough knowledge of areas of focus and experience in both testing and creating testing plans.
Details of the Position:
- Works with cross functional teams and business customers to analyze, diagnose, and implement process changes.Documents requirements and translates those needs into business, functional and/or technical specifications. Coordinates and develops support plans, prepares test data, executes test plans, processes test results and supports deliverables.
- Implements new systems, enhances and/or upgrades existing systems, system optimization, new feature/function implementation.Interviews customers, gathers requirements, analyzes workflow impacts, provides education on system functionality, and configures new tools to increase end user productivity within the application.
- Determines priorities and addresses urgent tasks with limited guidance. Demonstrates flexibility when priorities change. Monitors time and takes responsibility for completing assigned tasks and deliverables within the given deadlines under limited supervision.
- Participates in testing, creates testing plans, performs the tests and debugs the application to ensure the system functions as designed and meets end-user requirements.
- Maintains support documentation, service desk routing, and knowledgebase entries in an up-to-date and orderly manner.Completes support documentation for end user guidance per department standards. Communicates application changes, enhancements, and procedures to all necessary teams.
- Performs application support activities in accordance with defined procedures, ensuring system changes follow change management procedures and protocols with minimal guidance or supervision.
- Receives, analyzes, investigates, troubleshoots and resolves support tickets via phone calls, emails and PeaceHealth’s ticketing system. Identifies and resolves issues independently. Partners with Sr. Analysts, based on issue complexity, to reach resolution when needed.Participates in Root Cause Analysis.
- Provides troubleshooter on-call support (day/evening) on a rotational basis.
- Participates in projects, assists in the development of technical task plans, schedules, and project tasks. Prepares and presents status reports for assigned work. May act as technical project lead for small projects, otherwise acts as the application subject matter expert (SME) when assigned to project teams. Assists in issue resolution, tracks progress, and notifies project leadership when issues need to be escalated.
- Participates in projects, assists in the development of technical task plans, schedules, and project tasks. Prepares and presents status reports for assigned work. May act as technical project lead for small projects, otherwise acts as the application subject matter expert (SME) when assigned to project teams. Assists in issue resolution, tracks progress, and notifies project leadership when issues need to be escalated.
- Performs other duties as assigned.
What You Bring:
Education
- Bachelor’s Degree Required: Business, Computer Science, Clinical or equivalent knowledge and skills obtained through a combination of education, training, and experience.
Experience
- Minimum of 2 years Required: of software or hardware experience including design, configuration, training or implementing applications and
- Preferred: Healthcare operations background and
- Preferred: Experience with clinical or business workflow analysis for the development of electronic solutions with assigned application and
Credentials
- Preferred: Certifications relevant to supported applications
Skills
- Strong Knowledge of MS Office and Backoffice client applications. (Required)
- Close attention to detail and improves the overall customer experience. (Required)
- Ability to work as part of a team in a collaborative manner. (Required)
- Communicates professionally and precisely, verbally and in writing, with all levels of personnel, including senior management. (Required)
- Ability to manage priorities and complete assigned tasks according to established timelines and deadlines and demonstrates flexibility when priorities change. (Required)
Department / Location Specific Notes
For positions that required Epic Application Support: Epic certification/experience highly preferred; may be required within a specific time parameter post hire.
Working Conditions
Lifting
- Consistently operates computer and other office equipment.
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Sedentary work.
Environmental Conditions
- Predominantly operates in an office environment.
Mental/Visual
- Ability to communicate and exchange accurate information.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.
