About our Team
We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.
Role and Responsibilities
- Troubleshooting and resolving issues as 2nd level of technical support
- Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)
- Supporting partners in integration their solution with Samsung CMS
- Delivering consulting service to system integrators and local European Samsung subsidiaries
- Delivering onsite and/or remote technical trainings to developers and partners
- Supporting introductions of new products, features and technologies
- Maintaining good relationships with local offices, system integrators, clients
- Business trips mostly within Europe up to 20% time
Skills and Qualifications
- A technical University degree (or proven IT engineering knowledge)
- Three years of professional experience in the IT field
- Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node.js
- Technically oriented. Strong analytical, troubleshooting and problem solving skills
- Ability to translate customer product story into technical requirements
- Excellent fluency in English (both verbal and written) – you’ll be conducting presentations in English in front of a multinational audience
- Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience
- Self-motivation, self-management and time management skills to meet deadlines and/or priorities
- Passion for technology and continuous improvement of supported products and solutions
Nice to have
- Knowledge of cloud solutions: AWS, Azure
- Knowledge of back-end technologies: WebAssembly, Web Services, REST API
- Knowledge of client-server technologies: HAProxy, Tomcat, Node.js, Postman
- Knowledge of databases: PostgreSQL
We offer
- Team:
- Friendly working atmosphere
- Opportunity to work in multiple projects
- Working with the latest technologies on the market
- Monthly integration budget
- Equipment:
- PC workstation + 2 external monitors
- OS: Linux, Windows
- Benefits:
- Private medical care (possibility to add family members for free)
- Multisport card
- Life insurance
- Lunch card
- A partial reimbursement of the cost of an English language course
- Possibility to learn Korean for free
- Variety of discounts (Samsung products, theaters, restaurants)
- Unlimited free access to Copernicus Science Center for you and your friends
- Possibility to test new Samsung products
- Location:
- Office in Warsaw Spire near metro station (remote work during the pandemic)
- Attractive relocation package
PostgreSQL REST Node.js Amazon Web Services (AWS) Tomcat webassembly haproxy web-services Azure JavaScript