Job Description
KORE is the leading intelligence platform in the sports and entertainment market delivering performance-driven software, data, and consulting for our clients. We’re looking for an organized, energetic, and driven teammate who is fluent in French to join our growing team in EMEA as a Customer Success Manager. In this full-time position, you will work closely with other members of the Success Team and supporting departments to continue to maintain KORE’s market-leading position. The Customer Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry and in utilising KORE products.
KORE Values
We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.
We are accountable . We take ownership in the quality of our work and can be counted on to deliver.
We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.
We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status-quo.
Job Duties and Responsibilities
New Business Development
- Work with EMEA Commercial Directors to define GTM strategies related to French speaking markets.
- Collaborate with Marketing team to develop initiatives facilitating top of funnel lead generation.
- Identify and pursue new business opportunities through market research, networking, and proactive lead generation.
- Nurture and maintain relationships with potential clients, understanding their needs and tailoring solutions to meet those needs.
- Create and execute strategic plans to expand the company’s customer base and achieve sales targets.
- Prepare and deliver persuasive presentations, proposals, and pitches to prospective clients.
- Negotiate contracts, terms, and pricing agreements to secure new business partnerships.
- Stay updated on industry trends, market conditions, and competitor activities to identify potential opportunities and threats.
- Continuously assess and refine the business development strategy to adapt to evolving market dynamics and customer preferences.
- Represent the company at industry events, conferences, and trade shows to promote brand awareness and establish professional relationships.
Customer Success & Account Management
- Oversee, and be accountable for, all French speaking accounts, managing the relationship from the onboarding process through the contract renewal.
- Effectively manage project milestones and communicate overall on boarding timelines.
- Lead day-to-day client needs, following-up on strategic interests with key stakeholders internally and externally.
- Work with internal stakeholders to ensure customer success and effective business support, working as the key conduit between the French speaking account base and the wider KORE supporting functions.
- Identify and focus on opportunities to expand KORE’s existing business; cross-selling additional product offerings & consulting services that meet clients’ business requirements.
- Support Success Leadership through contract renewal discussions and extensions.
- Increasing adoption & product usage, while recognising the need to solve uniquely different problems related to specific business objectives for each account.
- Assist in identifying and implementing efficiencies through all aspects of the account management process.
- Liaise with colleagues in KORE consulting department (KPI) & Product team to raise client-specific desires and feed development ideas into the product roadmap.
- Travel to customer locations for all relevant aspects of the onboarding and training process as and when required.
Qualifications
Bachelor’s Degree in Business, Finance, Economics, Marketing or other
4 + years’ experience within a relevant business or role
Fluent French speaker, native preferred
Regular travel to France (1-2 monthly)
Experience of, or a keen interest in, the business of sport.
Excellent relationship building, customer service, and interpersonal skills.
Proactive and effective multi-tasker that can operate day to day with focus and diligence.
Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with KORE.
Self-directed and able to work independently with integrity.
Strong organisational skills and attention to detail.
Good IT skills and proficient with Microsoft Office 365.
Additional Details
LOCATION
London preferred but flexible for right candidate.
Finance Customer success Establishing interpersonal relationships Self-motivation Attention to details Sport industry Customer service Self-directed Marketing Collaboration business development economics Relationship Management Positive attitude business Initiative