The Editorial Strategy and Solutions team (ESAS) develops high-quality, user-centered content for the companies and individuals who sell goods and services through Amazon, and for the team that helps sellers when they contact Selling Partner Support. Amazon strives to be Earth’s most customer-centric company, where people can find and discover virtually anything they want to buy online. Amazon sellers play a key role by greatly expanding the selection available to shoppers. As a content editor on our editorial team, you’ll follow our style guides to create clear and concise information to help sellers succeed. You’ll collaborate with fellow writers and internal business partners (such as program managers, UI designers, and software development engineers) to develop strategy and content. You’ll participate in content management efforts, process development, and quality governance in support of team success, while also working independently on multiple projects. With new programs, products, and strategies being developed and launched all the time, the opportunities for imaginative and innovative thinking and content strategy are endless. Join us today! Key job responsibilities:
- Collaboration with editors across the globe to create user support content, including help pages, news announcements, and UI content strings on the website.
- Using a combination of data analysis, contact analysis, end-user research, and content audits to make content decisions and orchestrate quality development.
- Ownership of complex projects delivery on tight deadlines.
- Multitasking in an environment with competing priorities and deliverables.
- Evangelizing content standards that reflect the voice of Amazon.
- Improving operational metrics and content development processes.
- Attention to detail and advocacy for the delivery of the right content at the right time, delivered in the right place.
- Focus on both the end-to-end and tactical components of the customer experience.
- Collaboration in an environment that is global and cross-functional.
BASIC QUALIFICATIONS:
- 3+ years as a technical writer, editor, or content strategist
- Experience managing content projects, including coordinating with other teams
- Experience with a markup language such as HTML or XML
- Strong bias for action and the ability to prioritize and meet deadlines
- Bachelor’s degree in journalism, communications, English, technical writing, or related field, or comparable job experience
PREFERRED QUALIFICATIONS:
- 5+ years as a technical writer, editor, or content strategist, with a focus on software or workflow applications
- Experience working with product and UI designers and writing UI text
- Experience working as part of a global team with remote colleagues
- Experience creating content for translation and localization
- Experience with content management systems, DITA, and SEO
- Experience working in an agile content development environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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