Can you deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy **work from home** environment? Are you an active listener who can leverage probing questions to provide solutions? Do you have an enthusiastic personality and possess a strong attention to detail? **Do you live in the Chesapeake, Virginia area?**
**Join Us.**
We’re Sutherland and we’re seeking Customer Service/Emergency Services Representatives to join us on a **full time, work from home** basis. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.
Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.
**What we offer:**
+ Competitive hourly rate of $15/hour
+ Medical, dental and vision benefits
+ Paid training & PTO
+ Advancement opportunities – 80% of our frontline leaders have been promoted from within
+ Additional pay incentives as well as monthly rewards & recognition programs
+ Employee Discounts
+ EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
+ Excellent verbal and written communication skills
+ Full time availability
+ Driven by solving problems and meeting goals
+ Familiar with Microsoft Office
+ Experienced in customer service with strong multi-tasking skills
+ High school diploma or equivalent
**_This position is only open to candidates residing in the Chesapeake, VA area._**
Please note, all equipment is provided, but to work from home you must have a reliable, hard-wired internet connection, and a quiet, distraction-free place to work.
**_About Us_**
_Sutherland, recently re-certified as a Great Place to Work, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years._
_#SP_
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Finance Color theory Verbal communication Problem-solving Attention to details Inbound Calls Gaming Customer service Microsoft Office Digitalization remote work Retail Written communication skills Healthcare industry