Customer Solution Analyst (REF2818X) at Deutsche Telekom IT Solutions #vacancy #remote

Deutsche Telekom IT Solutions (formerly IT Services Hungary, ITSH) is the largest ICT employer in Hungary and a member of the Deutsche Telekom Group. Founded in 2006, the company has more than 5,000 employees and provides a wide range of IT and telecommunications services. In 2019, the company won the National Investment Agency’s (HIPA) award for the best educational cooperation, according to an independent survey by PwC Hungary, it is one of the most attractive workplaces in Hungary, and it also received the title of the most ethical multinational company. The company is constantly developing its four sites in Budapest, Debrecen, Pécs and Szeged, and is waiting for qualified IT specialists to join its team.

Job Description

Workplace Experience is part of Deutsche Telekom IT with end-to-end responsibility for all services around the digital workplace, digital collaboration, Identity and Access Management and user support for employees of the Deutsche Telekom Group. The goal is to enable and enhance the users’ productivity and experience. Workplace Experience acts as product provider with a comprehensive, standardized product portfolio, offering products to all DT units globally. 

In this role you will support the implementation of software and applications in our corporate environment. You will be responsible for overseeing the whole implementation process and supervising the operation of the software. The tasks are very varied, but can be described according to a well-defined system. For example:

  • Consulting with clients to understand their specific needs
  • Verifying and managing software licenses for technical feasibility
  • Providing information for Technical Compliance Checks and coordinating with the Technical Experts Team
  • Reviewing installation instructions and managing the testing process
  • Ensuring necessary framework conditions are met, such as test configurations
  • Regularly collaborating with the technical team to ensure seamless software access
  • Coordinating and supervising software rollouts
  • Maintaining contact with vendors throughout the software lifecycle

Qualifications

  • Proficiency in German and English (at least B2 level)
  • Excellent communication skills
  • Customer service experience
  • Experience with JIRA (preferred)
  • Understanding of the software development process (preferred)

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Telecommunication Communication Consulting Jira vendor Information technology (IT) Customer service

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