Department Gaming Operations Employment Type Full Time Location Las Vegas, Nevada – FinTech Innovation Center (Amigo)
* Provides technical support to all customers via trouble tickets, telephone, and email
* Resolves software and hardware problems for users and issues trouble ticket reporting on all other problems
* Provides exceptional and timely customer support with a high degree of product knowledge
* Works with product teams on support projects focusing on quality and productivity improvement
* Utilizes customer feedback to make improvement suggestions on products and services for better service delivery
** Skills, Knowledge, & Expertise Needed to do the Job:**
**Qualifications**
* Superior customer service skills
* Self-motivated, 100% remote position
* Excellent communication
* Attention to detail
* Understanding of basic math and logic concepts
**Nice to have’s:**
* Experience working with Zendesk or Salesforce
* Experience working with internet gaming
** Perks & Benefits!**
* A great company that is focused on team building, and career pathing for its team!
* Join a team that is innovative, friendly, and customer-focused!
* Great employee benefits package – Health, Dental, Vision, 401k match, and more! (Full benefits start on the first of the month after hire)
* Discretionary PTO (meaning you don’t “bank” hours for time off)- the perfect way to prevent burnout and improve productivity!? ? ? ? *Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.*
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** About Everi**
**We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!** Department Gaming Operations Employment Type Full Time Location Las Vegas, Nevada – FinTech Innovation Center (Amigo)
Communication Customer Support Zendesk Salesforce mathematics Self-motivation Attention to details Team Buildings Technical Support