Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Core functions of the digital product management team includes defining product features for our OptumRx member website and native application based on external and internal needs, maintaining a backlog of user stories, working with integrated design and development teams to deliver functionality, developing and maintaining product roadmaps, reporting on product performance, staying abreast of competing products, and communicating with external users and internal stakeholders across the organization.
The Digital Product Manager works closely with leadership from Optum’s experience design, information technology, marketing, operations, and business teams to deliver digital capabilities that ensure an exceptional online experience for OptumRx consumers. As a Digital Product Manager for Optum Rx you will have the opportunity to work on the highest utilized website within Optum. This role will have product owner responsibilities in an Agile Scrum environment for multiple capabilities that drive customer satisfaction, NPS score, and/or revenue for the organization.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Manage the product delivery for the consumer-facing, digital experience for Optum Rx
- Day-to-day collaboration and decision making with cross-functional agile teams – including architects, developers, scrum master, designers and business or subject matter representatives
- Responsible for defining the requirements/user stories and acceptance criteria of a product feature
- Performs testing validation of features against customer & business goals and acceptance criteria
- Works closely with product leadership and Optum Rx stakeholders to prioritize product feature backlog and development for the product
- Works with engineering to align on feature sizing and delivery plans
- Leads the release planning and sets expectations for delivery of new functionalities, creates presentations, release notes or demos of new functionality as needed
- Supports operations and training leads in development of training materials, user guides, and FAQs for new product features and workflows.
- Ensure that the scrum team always has an adequate amount of prior prepared stories to work on
- Partner with Digital Product Leads to assess value and develop business cases of a given product feature to ensure work is aligned with the product strategy and focuses on maximum value
- Defines and analyzes metrics that measure and benchmark product success
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of experience gathering and documenting user stories or business requirements
- 2+ years of experience working directly with consumer facing digital products, including websites or mobile applications
- 2+ years of work experience presenting to internal partners and/or external clients
- 2+ years of experience with process evaluation and improvement
- Intermediate or higher level of proficiency with Excel and PowerPoint
- Experience with translating a product vision into actionable work
- Experience with agile methods and related tools (e.g. Rally, Miro, etc.)
- Experience with requirements facilitation and user story creation
- Experience in managing multi-products and/or working with multiple technology teams
Preferred Qualifications:
- Agile/Scrum Certified
- Experience working in with the product model or in a product organization
- Health care insurance background
- Self-starter with the ability to appropriately assess the need for independent decision-making verses leadership escalation
- Ability to react to product adjustments and expectations promptly and efficiently
- Solid technical skills and ability to pick up new technologies quickly is beneficial
- Excellent communication, interpersonal, and organizational skills
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Communication Agile PowerPoint Establishing interpersonal relationships Scrum rally Microsoft Excel Organizational skills Miro