For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our Corporate Data and Analytics team is seeking a Director of Data and Analytics to join our growing team in our Worcester, MA Corporate Headquarters, or remote work location.
This is a full time, exempt role.
POSITION OVERVIEW: Manages a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Implements and oversees the analytical and data governance approaches and methodologies. Presents insight and recommendations to management for decision making and strategic planning. Controls, operates and develops internal/external information sources and processes for business analysis. Manages & develops staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes. Builds consultative relationships with business partners to ensure an understanding and prioritization of work product.
IN THIS ROLE, YOU WILL: Provides strategic leadership in creating and implementing programs and processes; may assist AVP/VP in strategy formulation, but primarily focuses on the execution of set strategies. Increasing accountability, ownership and scope. Helps to develop and subsequently implement new projects, policies and procedures for the department(s) to meet broad, but specific goals. Provides input to strategic decisions that affect functional area of responsibility. Some insurance experience required.
Collaborates with business partners to identify and solve business problems. Provides training and development of analytics talent and acts as a peer mentor. May prepare and deliver training. Diagnose and understand issues through the analysis of company and industry experience and recommend action. Design and implements data governance policies and procedures. Design, review, and analyze reports and data compilations as requested. Manages data governance tools and information frameworks. Lead meetings and provide consulting with internal and external customers to discuss analysis results. Oversees the operation of data management and reporting processes to provide information to business partners. Perform liaison function between business partners, MIS and the technology department to influence strategy and long-term roadmaps. Leads meetings, able to influence business partners and articulate findings. Oversees the preparation of necessary systems specifications. Responsible for communicating results/issues to upper level management. Supports the management of data related projects. Performs peer review of team work output Provides coaching to team on standard practices and development of problem-solving techniques. Develops leadership skills, motivates and oversees direct reports’ work product and day to day workload. May lead or participate in community recruiting and/or training activities. Develops a broad base of industry & technology knowledge as well as current economic and business trends. Acts as a change agent and effectively focuses the resources during times of transition and change. WHAT YOU NEED TO APPLY: 8 years related experience and bachelor’s degree, preferably a master’s degree. Has 3 years of experience in a management capacity. Degrees in Statistics, Mathematics, Computer Science, Information Systems are preferred, a master’s degree is also a preference Supervisory experience with strong people management skills, effective at coaching and motivating staff. Possesses a detailed understanding of analytics concepts/methods and the ability to research and employ new techniques depending on project requirements. Applied Data Science, Data Science, Information and Data Science, Information Management Analytics, Data Mining, Predictive Analytics are most sought-after. Analytical Thinking – Applies analytical techniques (e. g. , separating a complex whole into its parts or elements to resolve problems or issues). Communication of Results – Ability to express concepts (e. g. business, technical and other), ideas, insights, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Relationship Building – Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals. Conceptual Thinking – Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations. Recognize patterns and relationships between apparently unrelated entities or situations and create strategies that incorporate innovative concepts and business needs to drive the company to the next level. Influences Others – Communicates ideas or positions in a persuasive manner that builds support, agreement, or commitment. Ability to influence without direct authority and drive favorable business outcomes. Results Orientation – Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization’s standards, or current industry standards. Exhibits a true sense of competitiveness and a drive for results. Commitment to driving results based on data driven decisions. Ability to multi-task on multiple critical deliverables and delegate responsibilities where appropriate. Mentoring/Developing Others – Shares knowledge, skills, or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others. Creates an environment where employee ownership of self-development is encouraged supports continual development of staff through assignments, coaching, and training. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: and include the link of the job posting in which you are interested.
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