Ecommerce Coordinator – Remote
LEGENDS
Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Facebook, Twitter and Instagram @TheLegendsWay.
THE ROLE
The Ecommerce Coordinator is an organized and proactive individual responsible for helping the ecommerce trading team deliver an unmatched customer experience on behalf of some of the world’s leading brands. This is a multi-function position, with a primary focus on daily ecommerce account operations including product creation and updating, site merchandising, reporting, and implementation of internal and external requests related to the performance of partner websites. This role requires excellent problem solving skills, follow-up ownership, strong communication abilities, and initiative to make the most of opportunities in a rapidly growing ecommerce environment.
This role is ideal for someone who is passionate about expanding their ecommerce skills through direct collaboration with some of the industry’s top professionals.They are eager to learn, not afraid to take on new and frequently varying projects, and are committed to delivering successful results for A-tier partners.
ESSENTIAL FUNCTIONS for the Ecommerce Coordinator:
- Coordinate key ecommerce website launch activities and continuous updating of content
- Implement changes and improvements that impact the customer journey and conversion rate throughout partner websites in collaboration with design, development, buying, and marketing
- Collaborate with internal stakeholders on planning, tracking and executing marketing campaigns. This can include contributing to campaign ideation in coordination with internal program teams and will include writing ad copy, briefing designers on desired campaign assets, and performing email and website content updates.
- Coordinate development of accurate and clear photography and copy details for each product to maximize conversion
- Implement changes to products/categories/campaigns that maximize revenue across the partner websites
- Monitor performance of the websites and report to internal stakeholders
- Identify, report, and track site bugs related to product, content display, and CX
- Ensure that the website layout and content, and marketing materials, are consistent, conform with the brand and style guidelines of our Partners/Clubs/Events, and align with industry best practices
- Obtain necessary approvals both internally and through the necessary partners
- Implement third party applications such as localization tools tailored to partner websites
- Coordinate implementation efforts with the performance marketing team and evaluate the impact of PPC, SEO, Display, Affiliates, and push campaigns
- Inform buying, stock management, and merchandising decisions through reporting and analysis of competitor and industry trends
- Test new website changes before deployment
- Coordinate resolution of occasional order related problems with the customer service team
- Support the ecommerce trading team on new projects and ad-hoc tasks
- Other duties and projects as assigned and directed by the Ecommerce Trading Director
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 1-3 years experience in retail ecommerce, ideally within the fashion, sports, or gaming industries
- Bachelor’s degree or equivalent combination of education and related experience
- Demonstrated ability to prioritize and meet overlapping partner commitments
- Experience with, and understanding of, analytics, shopping cart platforms, and relevant e-commerce industry standard tools
- Demonstrated ability to collaborate across teams
- Familiarity with website management software and processes
- Passion for e-commerce and its ability to drive results for world renown brands
- Excellent written and oral communication skills
- Detail-oriented and extremely organized with the ability to multi-task and project manage
- Excellent Microsoft Word, Excel, and PowerPoint core skills
- Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 5%
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Microsoft Word Customer Experience PowerPoint performance marketing Problem-solving photography content-management Customer service Web display Marketing Multitasking Writing reports and proposals Communication Affiliate marketing Search Engine Optimization (SEO) Marketing Campaign Management Written communication skills Analytics Pay-per-click (PPC) Microsoft Excel Project management Initiative