Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Our Technology Consulting EHR Services practice continues to grow our comprehensive services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. EHR Services Application/Product Analysts will work on varying projects within our practice. The Application/Product Analyst will scope, plan, oversee and document all business and technology requirements, configure the product software, perform initial testing, run and configure reports. Our Application/Product Analyst demonstrate knowledge of core technology principles and provide exemplary customer service that continues to position Optum as a center of excellence for technology consulting and related EHR services.
Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our team members will foster a culture of diversity and inclusion and drive innovation for our organization and our clients.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Supports product development as it relates to the healthcare industry specifically in the pharmacy area
- Collaborate with end users to design and build the system in a timely and professional manner and make corrective configuration or enhancements
- Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
- Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
- Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
- Collaborate with cross-functional teams to define interface requirements, specifications, and timelines
- Facilitate communication and coordination between technical and non-technical team members to ensure a seamless interface implementation process
- Develop, support, and maintain all required system design and build documents and other system documentation
- Perform daily monitoring of applications in production use
- Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for product workflow
- Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
- Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
- Work with trainers to develop and maintain application/product specific training curriculum and materials
- Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
- Adhere to organization standards for system configuration and change control
- Develop solid relationships with end user communities, customers, and business partners
- Facilitate communication with stakeholders from initial requirements to final implementation
- Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience as an Application/Product analyst position
- 3+ years of experience working and configuring new technology platforms
- 3+ years with supporting and maintaining all required system design and build documents and other system documentation
- 1+ years of EHR Clinical integration experience
- Led small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
- Ability to travel up to 25% annually
Preferred Qualifications:
- 2+ years healthcare experience
- Experience working and configuring EHR software (Epic or Oracle Health)
- Experience in systems and workflows for medication processing, adherence and overall pharmacy workflows
- Proficiency with Excel, Visio, PowerPoint, and SharePoint
- Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
Key Competencies:
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- In-depth knowledge of EHR and the full implementation lifecycle
- Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
- Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
- Demonstrates a solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems
- Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
- Required to complete and maintain Epic certification in module supporting
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Application Analyst Teamwork Consulting Innovativeness Prioritization Troubleshooting Self-motivation testing Customer service time-management Business Requirements Document (BRD) Writing reports and proposals validation remote work Information technology (IT) Collaboration Training system-configuration Relationship Management Product Analyst Healthcare industry Leadership Communication with clients Organizational skills