Our partner is a global ICT integrator with over 135 years of history, specializing in digital transformation and innovative IT solutions. Join their dynamic team to help businesses achieve operational excellence and growth.
Main responsibilities:
Deal with software and connection-related issues Deal with common IT (software/hardware) issues and queries Use automated diagnostic programs to solve network programs Provide 1st line technical support to customers taking inquiries by phone, ticket, chat and email Troubleshoot basic computer related problems. Single point of contact for resolving customer issues related to the company’s services in an SLAbased environment Interact with customers in inbound and outbound channels, through good relational and communication skills aimed at increasing customer satisfaction Provide accurate and creative solutions that meet pre-defined quality measures
Required skills:
Good command of English and German both written and verbal High school degree or equivalent Effective communication with clients at every level An interest in the world of IT 24/7 availability To be able to use a computer and the main software packages(O365) confidently
Advantages:-
What our partner can offer to you:
Language Allowance: gross HUF 60,000/month SZÉP Card Benefit: gross HUF 27,000/month Sign-on bonus: HUF 180,000 gross Union Private Health Insurance Fitness pass: 8 free sessions per month in the Life 1 and Gilda Max gyms Free online training programmes on Udemy and NorthStar Flexible hybrid working, remote work is possible. Multicultural environment with 25+ Nationalities Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues. TTDP (Technical talent development program)
