Skills Preferred Technical Proficiency: Pulse Secure Access: – Configuration of all resource profiles and policies. – Management of user realms and roles. – Customization of sign-in pages and access policies. – Delegated administration privileges. – Maintenance and troubleshooting of Pulse Secure SSL VPN environments. Zscaler Private Access (ZPA): – Configuration and management of Zscaler Private Access for multi-tenancy environments. – Design and implementation of secure remote access solutions. – Monitoring and maintaining ZPA performance for over 2000 users. – Integration of ZPA with existing security frameworks. – Troubleshooting connectivity and security issues within ZPA. – Developing and applying access control policies. – Ensuring high availability and reliability of the ZPA environment. Zscaler Internet Access (ZIA): – Managing and supporting Zscaler Internet Access technology. – Configuration of ZIA policies for secure internet access. – Implementing web security and content filtering solutions. – Monitoring ZIA for security threats and performance issues. – Supporting high-availability ZIA environments with more than 2000 users. – Setting up and managing ZIA security policies and rules. – Conducting regular audits and updates to ensure compliance and security. II. Communication and Interpersonal Skills: – Exceptional customer service abilities, ensuring positive interactions and support experiences. – Strong interpersonal skills for effective collaboration with team members and stakeholders. – Excellent verbal and written communication skills for clear and concise documentation and reporting. III. Problem-Solving and Analytical Skills: – Ability to perform in-depth analysis of complex security issues and develop effective mitigation strategies. – Proficiency in troubleshooting and resolving issues related to remote access and internet security technologies. – Capacity to anticipate potential security risks and proactively implement solutions. Experience Required This classification must have a minimum of five (5) years of experience applying security policies, standards, testing, modification, and implementation. At least three (3) years of that experience must be in information security analysis. Experience Preferred – Two (2) years of experience within the last three (3) years designing, implementing, upgrading, and troubleshooting VPN technologies including Zscaler Private Access AND Pulse Secure SSL VPN, or similar, in multi-tenancy and high availability environments. – Two (2) years of experience within the last three (3) years designing, implementing, upgrading, and troubleshooting Zscaler Internet Access in the enterprise environment that supports 2000 or more users. – Three (3) years of experience within the last five (5) years as an Information Security Specialist, or similar, supporting an enterprise network environment with at least 50 servers, 2,000 or more users, and multiple firewalls, switches, and routers. Education Required This classification requires the possession of a bachelors degree in an IT-related or Engineering field. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Education Preferred Security trainings and certifications such as ZCCA-IA, ZCCP-IA, ZCCA-PA, ZCCP-PA, Certified in Cybersecurity (CC) or CISSP.
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Communication Problem-solving Analytical skills Establishing interpersonal relationships Information security Certified Information Systems Security Professional (CISSP)