- Several years of experience in an IT Service Desk / IT Support, demonstrating a strong understanding of IT support principles and processes
- Minimum of 2 years of experience in a Team Leader or supervisory role, with a proven track record of successfully leading and developing teams
- Professional knowledge of IT basics, including software, hardware, and network fundamentals
- Excellent English language skills, both written and verbal, to effectively communicate with international stakeholders
- Familiarity with the ITIL methodology, with a preference for candidates holding an ITIL
- Foundation or/and Service Operation certificate
- Strong communication skills, with the ability to effectively convey technical information to your team and the stakeholders
- Self-starter with a proactive and analytical mindset, able to identify and address operational challenges proactively
- Flexibility in handling new tasks and change management, adapting to evolving business needs and priorities
- Strong team and solution-oriented mindset, with a focus on problem-solving
- Basic understanding of Client administration, Mobile Device Management, and Patch Management concepts, best practices, and troubleshooting methods
- A constantly growing organization and increasing opportunities
- Possibility to participate in international projects with travel opportunities
- Modern and comfortable working environment
- Secure, long-term job opportunity
- Outstanding salary
- Flexible schedule
ALDI-SÜD currently employs more than 149,000 people in 11 countries on 4 continents. Our first stores in Hungary opened in spring 2008. In the years since then, the number of stores has exceeded 145 and the number of employees has reached 4,400.
In our daily work, we trust each other because mutual motivation and solidarity are what drive us forward. We know that only together can we be as good as we want to be. We give our people the space to take responsibility and show what they can do, and the opportunity to become better. Every employee contributes to shaping our future and that’s what keeps us one step ahead. ALDI offers the right environment for anyone who wants to create something new and who is motivated by challenges.
Within the international IT department of ALDI SÜD, you will be responsible for supervising, motivating and managing your team of 14-16 employees and delivering a high-quality IT service.
What we offer:
,[Actively manages the daily operational tasks based on the required SLA-s and KPI-s, Creates requirements of high quality, increases the customer satisfaction, Divides daily workload optimally, Develops and motivates the direct team, Participates in the selection of new colleagues and in education of successors, Improves the performance, quality of work of the direct team, Analyses complex issues and coordinates with external partners, Handling escalations, Collaborating with HR and other relevant departments] Requirements: IT Support, IT basics, ITIL methodology, Communication skills, Proactive, Analytical mindset, Team and solution-oriented mindset, Client administration, Mobile device management, Patch Management Additionally: International projects, Travel opportunities, Trainings, Home office, Flexible schedule, Modern office.
MDM Communication Key Performance Indicators (KPIs) Analytical skills itil IT support service-level-agreement Initiative