Summary :
The Infrastructure Engineer Senior Advisor serves in providing advanced/escalated technical support for critical infrastructure services and components across the enterprise. This includes Product and Application knowledge of troubleshooting, performance analysis, maintenance, monitoring and continuous improvement.
Essential Duties and Responsibilities :
- Provide Advanced knowledge of Data Movement process and procedures
- Serve as initial escalation point for internal Data Movement matters including but not limited to: setup, troubleshooting, and process advisement
- Provide technical training and knowledge transfer via workshops, training sessions, and lunch-and-learn sessions
- Responsible for escalated set up, execution, and troubleshooting of Trading Partner/client infrastructure components including accounts, scripts, settings, notifications, builds, etc.
- Serve as the advanced/escalated IT/technical point of contact for the client, or the client’s vendor and Cigna personnel in all Data Movement matters
- Manage and maintain the creation and testing of new and existing enterprise data transfers, including but not limited to use of standard file formats {i.e. 834, 837, 4010, & 5010}, proprietary eligibility, and auto-registration file formats
- Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions
- Close interaction with Application areas, CIP, Change Management, OCC, Data Storage Management, Server Support, Database Support, and Project teams
- Maintain and adhere to EDI and file transfer security compliance standards; including but not limited to: HIPAA, PII, PCI, etc.
- Troubleshooting of incidents/issues caused by performance, application, infrastructure and database code issues
- Address, manage, and/or troubleshoot customer/client reported escalated issues, service requests, and/or changes
- Provide timely completion and/or resolution to requests and technical support issues; providing Root Cause Analysis where applicable
- Provide planning and implementation of product and service installs, updates, and checkouts when applicable
- Provide 24X7 on-call support for all production environments; rotational pre-scheduled basis
- Off Shift Work: rotational on-call responsibilities all initiated through the EOCC for any relevant Managed Incidents; production change/task implementations
- Maintain on-call scheduling and resource assignment with Management assistance/approval
- Provide service reports and service audits upon request
- Identify, develop, and implement continual process improvement opportunities and automation development
- Performs other related duties as assigned
Core Competencies:
- Experience in one or more of the following technologies:
- File Transfer Protocols: FTP, SSH/SFTP, AS2, AS3
- Connect: Direct, Connect: Direct Secure+ (Plus)
- NIST & FIPS compliant Security/Encryption Protocols: AES, PGP, SSL/TLS, etc.
- SQL and Oracle knowledge/proficiency (Plus)
- Experience in one or more of the following tools/software:
- IBM Sterling {B2B} File Gateway and Dashboard
- IBM Global Mailbox
- MS Office; including MS Access
- SQL Developer (Plus)
- General understanding of one or more of the following operating systems:
- Windows
- Unix
- Linux (RedHat a plus)
- Communicating with multiple areas within IT and some business areas with professional and positive attitude
- Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.
- Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks
- Strong personal planning and organizational skills
- Highly Detail and Team Oriented
- Conflict management
- Problem Solving
- Advanced understanding of Internet traffic and Networking
- The ability to work within a given process
- Willingness to learn new things and develop knowledge/understanding
Requirements:
- College degree w/experience in Computer Science or Information Management
- 5+ Years Experience in data movement/file transfer process, preferably in the Healthcare Industry
- Strong customer and team leadership focus
- Strong problem resolution skills
- Drive for self-development
- High ethics and values
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
ms-access Conflict management aes Troubleshooting actionscript-3 Computer Science information-management data-transfer Maintenance Linux Networking Microsoft Office Infrastructure Engineer Windows Team Leader actionscript-2 B2B Unix pgp Problem-solving Continuous improvement Customer orientation Red Hat Self-development Oracle SQL monitoring FTP