ABOUT US: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges. LOCATION/DIVISION SPECIFIC INFORMATION The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. This position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in English. You will work in a diverse, multi-cultural environment. DISCOVER IMPACTFUL WORK! The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in the UK and IrelandThis person will join a new team of Digital Account Managers and interns driving growth within this broad customer base across Europe. WHAT WILL BE YOUR DAY JOB? – Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website. – Manage daily customer interactions, including responding to quotation requests and handling any issues. – Contact high-potential customers through phone, video call and social media channels to drive revenue growth: – Understand customer needs, assess potential sales growth and identify the level of account manager support required. – Tailor messaging based on industry-specific challenges, business objectives or initiatives. – Demonstrate how to use our website to find answers and place orders. – Build up a network of customer contacts for further marketing. – Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve. – Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer. – Welcome & profile new customers to the business and support their eCommerce experience right from the start. – Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach. – Support the eBusiness team to identify, prioritise and solve customer experience issues on our website. – Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability. EDUCATION – Studying towards a Bachelor’s degree. Science or Business focus preferred. KNOWLEDGE, SKILLS, ABILITIES – Problem solving – Able to demonstrate persistence and overcoming barriers to find success – Self-directed and goal-oriented – Excellent communication skills and able to build rapport – Comfortable approaching new contacts and able to handle rejection – Digital mindset – able to use technology to maximise impact. Knowledge of how to use social media to grow Sales reach is beneficial. – Self-awareness and adaptability – Fluent in English – Knowledge of Word, Excel and PowerPoint a must, SFDC preferred – Travel across Europe (10%), attend regional, national or international meetings Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and
social-media Customer Support PowerPoint E-commerce Problem-solving persistence Adaptability Marketing Account Management Communication goal orientation Salesforce digital marketing Sales Microsoft Excel