Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities We are seeking a dynamic and experienced Technical Product Owner to join our IT Enhanced Critical Care team, working closely with the Rochester eICU and Cardiac Monitoring Unit. In this role, you will be responsible for managing and enhancing a variety of Philips applications and solutions, ensuring they meet the needs of our healthcare providers and patients. Strong team player whom can work independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information and technology systems resources to satisfy the requirements of the department’s systems. Participates in system technical reviews and projects within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their work area or division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo’s environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of technology systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Education Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo sites to perform job responsibilities requiring virtual collaboration and partnership. Responsibilities: Collaborate with stakeholders to define and prioritize product features and requirements. Develop and maintain a product roadmap that aligns with business goals and user needs. Oversee the development and delivery of Philips eICU and cardiac monitoring applications, ensuring high-quality standards and compliance with healthcare regulations. Conduct user feedback sessions to continuously improve product functionality and user experience. Work closely with cross-functional teams to ensure successful product and feature releases. Collaborate with HTM, CDH Product teams for seamless integration of technology and vendor solutions. Lead enterprise ownership of Philips eCareManager and Capsule Surveillance systems. Understand system capabilities to align with clinical needs. Influence product roadmaps and support enterprise-level negotiations. Deliver high-value products that enhance user experience and meet practice objectives. Translate practice objectives into actionable product vision and strategy. Communicate product roadmap and manage prioritization and release activities. Conduct research and design initiatives to optimize user experiences. Collaborate with internal teams for technology integration. Manage vendor relationships, feature enhancements, and support contracts. Align product landscape with practice needs. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Qualifications Bachelor’s degree and 5 years’ experience including 3 years’ of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate’s degree and 9 years’ experience including 3 years’ of demonstrated technical experience. Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Master’s degree in applicable field preferred. Preferred Qualifications: Proven experience as a Technical Product Owner, preferably within the healthcare or medical technology sector. Strong understanding of eICU and cardiac monitoring systems, with hands-on experience in Philips applications and solutions. Excellent communication and collaboration skills to effectively interact with stakeholders and cross-functional teams. Experience managing product backlogs, sprints, and releases. Technical background with a solid understanding of software development and integration processes. Ability to analyze complex problems, identify solutions, and make data-driven decisions. Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program. This position will accept applications until 06/15/2024. This deadline may be extended if the necessary candidate pool is not met by this date. Exemption Status Exempt Compensation Detail $107,910.40 – $160,971.20 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday – Friday; 8:00 am – 5:00 pm Weekend Schedule As needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. Recruiter Miranda Grabner Equal opportunity As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
