Operating system, Windows
Your responsibilities, Provide 1st line support through phone, chat and e-mail;, Log and prioritize incidents and service requests in a ticketing system and route it to a proper resolution group according to the process;, Deliver remote assistance through various tools to resolve issues by providing step-by-step solutions;, Maintain regular communication with managers and users;, Assist in troubleshooting and resolving hardware, software, and network-related issues;, Proactively seeking opportunities to improve processes and customer service, providing recommendations for improvements;, Share information by creating knowledge entries in the knowledge database and participating in the reviews of existing knowledge articles to ensure accuracy;, Adhere to security and compliance protocols to protect sensitive data.
Strong communication and interpersonal skills;, Positive energy, inquisitiveness, willingness to get involved and a high sense of responsibility for the entrusted tasks;, Good level of written and spoken English + Polish and one of languages: French/ German/ Spanish (at least B2 level);, Flexibility – work on shifts 24/7;, Punctuality.
Optional, Knowledge of M365 applications and services;, Experience with remote desktop tools;, Experience with Service Now ITSM tool.
What we offer, Professional and development trainings, Possibility of co-financing your development, Participation in interesting CSR actions, An additional day off – Steelworker’s Day
Benefits, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, remote work opportunities, flexible working time, integration events, retirement pension plan, saving & investment scheme, preferential loans, no dress code, coffee / tea, parking space for employees, leisure zone, extra social benefits, kindergarten / nursery, holiday funds, employee referral program, charity initiatives, Sodexo LunchPass card, extra day off – day of the steelworker
ArcelorMittal Business Center of Excellence Poland, We are part of ArcelorMittal Group – a global leader in the steel and mining industry. In Business Center of Excellence we concentrate on the development of modern technologies at the highest, world-class level. We provide services in the areas of accounting, IT, purchasing support, HR and payroll in nine languages: Polish, English, German, French, Italian, Spanish, Czech, Dutch and Russian to our clients – over 300 companies from Europe. Together, we create a group of over 600 specialists full of passion and creative ideas. We are constantly developing and looking for unique perspectives to create a world that connects millions., , In Business Center of Excellence we believe in driving our success through our people. Every day, facing new challenges, you are surrounded by people on whose support you can always count. In BCOE you are the one responsible for your own development. You can choose from many possibilities we offer. Feel satisfaction to work for an industry leader providing you with a sense of a stable future and career development anywhere in the world. Become a part of inspiring work environment and make your world at Business Center of Excellence.
This is how we work,
Incident management Hardware troubleshooting Establishing interpersonal relationships Customer service Software troubleshooting Responsibility Communication Support Specialist Process improvement Call Center Punctuality Windows Inquisitiveness Flexibility