Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond “roles” or “jobs” to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network
Job Description
A Lead Business Operations Associate is an active participant and mentor of the team that identifies the need to resolve a query and prioritise in order of importance to meet customer needs. The Lead BOA uses technical and professional knowledge, knows how to build effective work relationships based on task completion and demonstrates patience despite setbacks. A Lead BOA inspires team members to drive for results to maximise the impact of cash flow into the business.
Key Responsibilities
Account Management
- Accountability for managing and quality checking all transactions posted to assigned EMEA sales ledger.
- Develops and enhances strong customer relationships to ensure positive cash flow and by ensuring proper documentation (purchase orders, etc.)
- Accountable for obtaining prompt payment of due invoices
- Provide and coach to excellent customer service through resolving queries where necessary – this includes working closely with the sales team and other support partners
- Participate in regular ledger reviews and resolution of issues arising within agreed timescales
Business Acumen, Reporting, and Process Understanding
- Oversee and ensure operational compliance to policies and procedures, and identify best practice operating processes
- Responsible for process improvement, the development and implementation of new processes and project delivery
- Demonstrates subject matter expertise in key systems and processes in order to drive results across the team
- Hold regular business information team meetings to obtain up to date information on client account operations
- Analysis to include but not limited to status of accounts, recovery report, high risk, resource to client account category ratio, headcount reporting, unbilled reporting, cash items and project reporting
- Reconcile assigned customer accounts; examples include purchase order customer spend versus cash collections, self-billing accounts billed versus contractor timesheets, etc. when required
- Ensure signed customer terms and conditions are in place before trading
- Produce credit notes and invoice requisition forms in line with predefined processes
- Collect cash from customers in line with customer contractual terms and company processes when required; ensure timely resolution of applied cash receipts
- Provide accurate and timely data for client and internal reports
- Setup and maintenance of customer accounts when required
- Carrying out of such ad-hoc tasks as required
Customer Focus and Communication
- Responsible for the provision of the highest level of customer service to all Business Operations stakeholders including our prized external customers
- Be knowledgeable of key systems and processes in order to assist the business in accomplishing company goals.
- Escalation point and support liaison for customers
- Primary contact and account manager for a selection of our clients (our portfolio includes a multitude of FTSE 100 companies and global businesses)
Team management and development
- Accountable for the professional development of others in the Business Operations Associate role
- Responsible for delivering business communications, through the provision of timely feedback and weekly/quarterly performance evaluations
- Accountable for the coaching, leading, and development of Business Operations Associates
- Set goals and objectives for the Business Operations Associates to align with the business and drive quarterly team targets
- Supports and participates in designing, implementing and enforcing policies and procedures, as well as streamlining effective standard operating procedures across multiple regions and brands
- Builds a team of highly proficient Business Operations Associates to be subject matter experts for your business area
Qualifications
- Previous and enhanced experience in Credit Control and (or) Billings required
- Experience in leading of a small team preferred
- Experience of working with EMEA based clients
- Enhanced problem solving skills – eagerness to work through complexity and uncertainty
- Strong knowledge of Excel and MS Office
- Effective coach and mentor experience
Additional Information
At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
Writing reports and proposals Microsoft Office Communication Mentoring Problem-solving business acumen Customer orientation Team management Microsoft Excel Software Developer Account Management Debt and credit control