Salary: $60,000 – 62,000/year
We are seeking a highly skilled Help Desk Specialist with extensive experience in providing enterprise-level support for both MAC and Windows environments. The Help Desk Specialist will be responsible for diagnosing and resolving technical issues, providing excellent customer service to end-users, and ensuring the smooth operation of IT systems across the organization.
Responsibilities
- Technical Support:
- Provide first-line support to end-users via phone, email, or in-person, troubleshooting and resolving hardware, software, and network-related issues.
- Utilize remote support tools to assist users with technical problems and provide timely resolutions.
- Document support tickets, including the nature of the issue, troubleshooting steps taken, and resolution provided, in the help desk ticketing system.
- MAC and Windows Support:
- Possess expertise in supporting both MAC and Windows operating systems, including configuration, troubleshooting, and software installation.
- Configure and deploy MAC and Windows devices, ensuring compatibility with enterprise systems and security policies.
- Assist users with the setup and configuration of peripherals, such as printers, scanners, and external drives, on MAC and Windows platforms.
- Software Installation and Maintenance:
- Install, configure, and maintain software applications used across the organization, ensuring compliance with licensing agreements and security policies.
- Conduct software upgrades and patches as necessary, coordinating with internal teams and external vendors to minimize downtime and disruptions.
- User Training and Documentation:
- Develop and maintain user documentation, tutorials, and knowledge base articles to empower end-users to troubleshoot common issues independently.
- Provide training sessions and workshops for end-users on utilizing MAC and Windows operating systems and software applications effectively.
- IT Asset Management:
- Maintain accurate records of IT assets, including MAC and Windows devices, software licenses, and peripherals, using asset management tools and systems.
- Assist in inventory management activities, including procurement, disposal, and recycling of IT equipment in compliance with organizational policies and procedures.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Minimum of 2 years of experience in a help desk or technical support role, with a focus on MAC and Windows environments in an enterprise setting.
- Proficiency in supporting MAC and Windows operating systems, hardware, and software applications.
- Strong troubleshooting skills and the ability to effectively diagnose and resolve technical issues in a timely manner.
- Excellent communication and customer service skills, with the ability to interact professionally with end-users of all technical levels.
$60,000 – $62,000 a year
