The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
As a 1st Level Support Specialist, you will be the primary point of contact for users reporting problems and requests. Your responsibilities include:
- Incident and Service Request Handling: Efficiently manage incidents and service requests, ensuring timely resolution.
- Customer Communication: Maintain clear and effective communication with customers.
- Monitoring: Oversee and monitor systems to ensure smooth operation.
- Documentation: Create and maintain project documentation, including job description s, use-cases, and instructions.
- Ticket Resolution: Provide first contact ticket resolution based on established working instructions.
- Incident and Problem Management: Actively manage incidents and problems to minimize impact and recurrence.
Qualifications
Qualifications :
- Organizational Skills: Strong ability to organize tasks and manage time effectively.
- Communication Skills: Excellent verbal and written communication abilities.
- Customer Orientation: Strong focus on customer satisfaction and support.
- Problem-Solving Skills: Effective at identifying issues and implementing solutions.
Requirements:
- Basic IT Skills: Foundational knowledge in IT.
- Language Proficiency: Proficiency in Polish (B2 level) and German (B2 level).
- ITIL Knowledge: Basic understanding of ITIL practices.
Preferred
Qualifications :
- English Proficiency: Knowledge of English is an advantage.
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
