Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
What we do:
The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers’ future needs, and proactively develop solutions.
The opportunity:
As a People Support Specialist – German speaking you are part of a dynamic, vibrant and spiritful People Support team supporting our Headquarters in Basel/Kaiseraugst and our Swiss affiliates. This team is the first point of contact for all HR-related inquiries and services for all Roche people (employees, candidates, contingents, retirees, managers, People & Culture stakeholders, etc.). The team delivers customer service and advisory support to HR and business partners on global HR systems and processes, ensuring end-to-end process completion in line with our customer-focused principles.
As a qualified expert, you are:
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Providing support, insight and explanation on HR/People & Culture (P&C) systems as well as advisory and administrative activities in the area of HR/P&C business processes and employee lifecycle events (eg. hiring/onboarding, employee changes/moves, payroll & personal data changes, terminations & offboarding, etc.)
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Providing customer service on HR/P&C related activities, such as inquiry resolution, request management, and troubleshooting
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Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
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Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way
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Building relationships with colleagues within the PSS and HR/P&C organization as well as with customers to ensure ongoing service delivery effectiveness
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Behaving as role model to team members, showing positive and flexible attitude.
Who you are:
We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.
Furthermore, you have:
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Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations
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Multi-cultural acceptance, ability to work in a fast-paced and changing environment
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Experience in service delivery or customer care environment (experience in the HR Operations / HR Services area is an advantage)
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Fluent in written and spoken English and German.
In exchange we provide you with:
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Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
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Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
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A global diverse community , where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
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Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Roche is an Equal Opportunity Employer.
Finance Coaching Innovativeness Troubleshooting Problem-solving Customer service Customer orientation procurement Human Resources (HR) HR Operations Communication Information technology (IT) Relationship Management Team Buildings Flexibility