Remote Administrator
Full Time, Permanent
£23,500
37.5 hours a week (Monday to Friday)
**Must be based in the South East of England**
The role:
You will act as the first point of contact for the business and will manage the customer experience remotely. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.
A typical day will involve:
– Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
– Manage the appointment arrivals board ensuring systems keep up to date and in good order.
– You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each claimant.
– Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
– General administrative tasks e.g., answering the telephone, copying documents, working off Excel spreadsheets.
– Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
Job Details:
– 37.5 hours per week
– £23,500
– Shifts between 8am-6pm (e.g., 8am-4pm, 9am-5pm or 10am-6pm)
– Monday – Friday
– Homebased
– Optional overtime
– Opportunities for progression and development
– Wide range of benefits including 25 days holiday (+ bank holidays and birthday off) and private healthcare.
What we need from you:
– At least 1 year’s customer service experience
– Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
– Team player
– Great interpersonal skills and ability to build a rapport with people
– Time management and attention to detail
So what next?
If you feel the Administrator position may be for you or you are interested in finding out further information, please contact Joe by email .Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.
Microsoft Office Establishing interpersonal relationships Attention to details Customer service time-management Team player