Description
Information Technology Services at West Virginia University is currently accepting applications for an ERP Business Analyst.
About the Opportunity:
As an ITS WVU BA, you will participate in initial project assessments, plans, and estimates. Throughout your day, you will utilize standards in the delivery of plans, designs, program modification, testing and installation of project work. Each step of the way, you will work along with technical and functional team members, recommending design/system alternatives or approaches to WVU’s systems requirements.
You will be part of the development process within the operations group; however, you will work independently and take ownership of projects while consulting with other team members for guidance and support as needed.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year or more based on years of service (employee leave)
- 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
What You’ll Do:
- Participate in initial project assessments, plans, and estimates.
- Utilize standards in the delivery of plans, designs, program modification, testing and installation of project work.
- Recommend design/system alternatives or approaches to WVU’s systems requirements.
- Effectively utilize technical/application analytical skills in the documentation of requirements, process flows, use cases, system design, technical specifications, test cases, system setups, policies and procedures, and delivery of ITS projects in accordance with WVU standards.
- Identify areas of application and technical weaknesses and recommend alternatives and solutions.
- Identify gaps and weaknesses in organizational processes or procedures and recommend solutions. Analyze and document business processes and Identify opportunities for improvement.
- Understand and adhere to established project management policies and procedures, including meeting project work plans, status reports, and documentation.
- Follow established methodology to complete project deliverables on all assigned tasks within deadlines.
- Understand and work toward the attainment of WVU’s strategic and operational goals.
- Invest time and effort to continually learn and stay current on changing technology and application.
- Continually evaluate, research, develop, and maintain solutions using evolving methodologies to keep pace with new technologies.
- Serve as liaison and establish positive, professional relationship with technical and functional staff related to specific business applications.
- Foster an environment of teamwork and professionalism by effectively working with others to accomplish project deliverables by sharing knowledge and ideas.
- Establish proper communication channels with project team personnel and respond appropriately to all concerns.
- Communicate information clearly, accurately, and timely to project team members.
- Communicate clearly and concisely in written and oral formats.
- Work under the direction and supervision of Lead Senior Business Analyst resources to develop expertise within the technical areas assigned.
- Support WVU’s confidentiality and security policies and ensure application compliance.
- Provide support for University applications.
- Create, submit, and manage change request tickets including the following:
- Coordinating testing & obtaining change request approval.
- Creation of service transition plan.
- Ticket closeout and communication.
Qualifications
- Bachelor’s degree in computer science or related field, or an equivalent combination of education and directly related experience.
- A minimum of two (2) years of combined experience in the following:
- Experience with defining problems, collecting data, gathering requirements, and establishing structure and analysis for complex business issues.
- Experience in writing technical design/solution documents.
- Experience in business process analysis and improvement.
- Experience with higher education software is preferred.
- Experience with Ellucian Banner, WorkDay, Atlassian (Jira/Jira Service Management) is preferred.
- Excellent organizational skills
- Ability to work within small to medium sized project teams to deliver against project timelines.
- Ability to communicate to technical and non-technical personnel.
- Ability to drive discussions with multiple subject matter experts to draw out their knowledge and bring them to a
consensus.
- Skills in communication (oral and written), problem solving, and process analysis. Understanding of IT processes and
ystem flow. Comfortable communicating and presenting to technical and business resources.
- Aptitude for process and analytical thinking.
- Demonstrated ability to work as a member of a team of diverse skill levels and expertise, managing multiple tasks and
priorities as needed.
- Ability to develop a strong knowledge of SQL and other report writing tools.
- Learn and adjust to changing technical environments.
- Working knowledge of Excel, PowerPoint, Word, and Visio programs.
- Broad knowledge of business application development methodologies.
- Ability to develop comprehensive solutions considering implications and delivering a workable solution.
Teamwork PowerPoint Business Analyst Analytical skills Researcher Computer Science Use cases Microsoft Visio ellucian-banner business-application Atlassian products Technology savvy Software installation Writing reports and proposals Communication Information technology (IT) data gathering time-estimation Design Systems Project management Microsoft Excel workday-api Software Developer Organizational skills Microsoft Word Test cases standards Problem-solving testing requirements-management methodology Jira Bachelor’s Degree SQL Strategic planning Technical Specifications system-design