**About JLL** Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table! This is a remote position that can be performed anywhere in the US. We are currently seeking a **Sr IT Delivery Specialist in Hardware / Infrastructure** specializing in Tier 1, 2, and 3 client technical support to join our JLL Technologies Real Estate Management Systems team. Our teams priorities are supporting multiple real estate environments, desktops, networks, phone systems, office365 and various other property technologies and software. This role is responsible for working directly with vendors, technicians, technical and non-technical staff, clients, and transition teams to install, maintain and network infrastructure to ensure the stable operation of the clients IT assets. This includes providing overall service delivery for complex business needs including technical execution for JLL external and internal business clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be required to learn and understand processes across the property management business for different asset types e.g. office, multi-family, and retail as part of the transition and post transition/support needs. **What this job involves** As a **Sr IT Delivery Specialist in Hardware / Infrastructure** at JLL Technologies, you will be directly responsible for:
- Providing phone and remote technical assistance to property management end users
- Troubleshoot various desktop, printing, network, firewall, phone, VOIP, one-drives, shared-drives, wi-fi/internet, MS licensing, and local application issues
- Provide desktop hardware and software problem identification and resolution for all PCs and other property equipment with minimal supervision
- Install and configure PC software
- Remotely troubleshoot and resolve problems on a wide variety of hardware
- Coordinate and transition support to 3rd and 4th level support when required
- Assist in creating user-facing Knowledge Articles that facilitate user self-help
- Manage Incidents and Service Requests in multiple ticketing queues for multiple properties
- Develop and maintain understanding of property hardware / infrastructure features and functionality
- Provide on-call support as needed
- Ability to work reliably and consistently from home this is a virtual position
- Supervise and provide assignments / direction to other support resources
- Work on special projects with responsibilities to troubleshoot issues, identify and deploy solutions as well as provide subsequent technical support
- Work on fast moving transition projects that are unique in their needs
- Build relationships with technical and business partners
- Manage small projects and 3rd party vendors
- *Core Skillsets**
- Project management skills
- Independently motivated
- Excellent attention to detail
- Superior proactive customer service skills
- Knowledge of real estate industry and real estate technology helpful
- Superior troubleshooting skills
- Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees
- Willingness and ability to learn new technologies
- Works well with ambiguity and can adapt quickly to changing environments
- Ability to build relationships with technical and non-technical business partners
- Deep technical background in Windows Servers, Active Directory, Firewalls, Network Hardware including switches & routers, Phone Systems, Printers, Copiers and other network devices, physical security systems
- Ability to work reliably and consistently from home this is a virtual position
- *Before you apply its also worth knowing what were looking for****:**
- **Education and experience***
- **(10+)** years of work experience collaborating with teams in a matrix leadership environment (REQUIRED)
- **(10+)** years of relevant/professional experience related (REQUIRED)
- Experience in Real Estate industry experience (PREFERRED)
- *Benefits:**
JLL offers competitive wages and benefits to **eligible employees**, including:
- 401(k) plan
- Medical, Dental &Vision Insurance
- Paid Time Off and Company Holidays
- Executive Benefits
- Parental Leave Pay
- Short and Long Term Disability Leave
- ***Compensation Range:****
$90,000 – $110,000 **What you can expect from us** We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We cant wait to see where your ambitions take you at JLL. Apply today! ***JLL Privacy Notice*** Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy . This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am #J-18808-Ljbffr
active-directory infrastructure systems Troubleshooting Establishing interpersonal relationships Printers Firewalls hardware Project management